Operational Client Support Consultant - Frankfurt

M&G Investments

We are not your average financial services firm and our unique culture is just one aspect that makes us stand out from the crowd. We offer a supportive environment that encourages innovation and creativity whilst maintaining a healthy lifestyle balance. You will be joining one of Europe's leading Investment Management firms where you can expect real responsibility and recognition from day one. We are large enough to offer a wide variety of career opportunities, whist small enough to treat you as an individual and tailor training and development to your specific needs.

In this role you will provide operational support for the International Sales team and their clients.

Key Responsibilities

* Dealing with queries both telephone and written.
* Be quick to respond to issues and ensure the general demands of the Clients are supported.
* Ensuring relationships are managed and progressed.
* Liaise with internal/external Clients - attendance at client meetings where necessary.
* Management of Terms of Business and Distribution Agreements.
* Analysis of current operational models in order to identify improvement opportunities.
* Support the other team members to ensure that the existing strategy continues to be met.

What we are looking for:

You will be fluent in English and French, English and Italian, or English, French, and Italian. To succeed in this role you will have excellent communication skills, be highly organised and able to take ownership of issues.
You will have previous experience in a similar role ideally from an Investment Management Firm. You should have previous experience of dealing with external Clients and have the ability to develop and maintain effective working relationships across the business.

M&G is committed to a diverse and inclusive workplace. Our role as an employer is very simple - to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences.