• Standort: Dublin, Leinster, Irland
  • Gehalt: 29000
  • Art des Jobangebots: Vollzeit

Client Service Operator - Dutch

Client Service Operator, Dutch – Dutch Customer Support Job, Dublin City Centre Our client a large international bank has an opening in their Dublin City Centre office for a Client Service Operator with Dutch in their Client Support & Electronic Banking team. Experience in client/customer support is desired for this job. Fluency in Dutch is mandatory.

Client Service Operator, Dutch – Dutch Customer Support Job, Dublin City Centre

Our client a large international bank has an opening in their Dublin City Centre office for a Client Service Operator with Dutch in their Client Support & Electronic Banking team. Experience in client/customer support is desired for this job. Fluency in Dutch is mandatory.

Day to Day Responsibilities for this Dutch Customer Support Job include

• Monitor workflow to ensure client queries are dealt with in a timely manner.
• Address customer queries, written and telephone, in a professional manner
• Partner with clients and ensure they are happy with the service provided, if any issues arise ensure that they are escalated and resolved in a timely manner to client’s satisfaction
• Risk monitoring ensuring escalation to management where necessary
• Offer innovative solutions to problems and persist in resolving these issues.
• Participate in regular operational calls with Client Management, Sales and Product teams
• Deal with ad-hoc queries

Skills and Qualifications for this Dutch Customer Support Job, Dublin City Centre

• Appreciation of strong customer quality service
• Fluency in Dutch is essential
• Appreciation of cost and risk issues
• Problem solving experience with a track record of following through on issues to a satisfactory resolution
• The ability to work to deadlines and communicate cohesively in both English and Dutch
• Knowledge of SWIFT is very beneficial

For more information on this Banking Job in Dublin or any other Banking jobs, please get in touch with Kate O’Dea @ 01-6621000 or k.odea@brightwater.ie