• Negotiable
  • Singapur, Singapore
  • Festanstellung, Vollzeit
  • Standard Chartered Bank Singapore
  • 09 Aug 17

Business Analyst, COBAM

  • Standort: Singapur, Singapore
  • Gehalt: Negotiable
  • Art des Jobangebots: Vollzeit

Please view Job Description for details.

Standard Chartered is a leading international banking group committed to building a successful and sustainable future for our people, our customers and the communities we serve. With 1,700 branches and offices in 68 markets in Asia, Africa and the Middle East, we offer exciting and challenging international career opportunities to over 89,000 employees.

Job Description

Functioning within the Central COBAM Change team, responsible for delivering the broader Client Services and Maintenance efficiencies, ensure alignment with the strategic CLDM operating model alignment and operate with lean management principles.
This will include managing several parallel initiatives and key dependencies/stakeholders and deliver strategic solutions:
  • To drive and support deployment of central OE initiatives across locations
  • Support 'Excellence in Execution'(EnE) program in countries and hubs and help achieve intended benefits.
  • Identify further process efficiencies and automation opportunities
  • Work with locations to identify and leverage on existing best practices (e.g. GIC optimization)
  • Coordinate with Global Shared Service centre 's Operational Excellence team and ensure alignment of objectives and delivery
  • Ability to influence senior staff and teams in different locations sitting across different client businesses
  • Broad knowledge of banking with a good understanding of AML/KYC, Client Lifecycle Management processes and technology aspects of each business
  • Ability to liaise with technology & architecture teams, awareness of FinTech market and outside perspective
  • Able to take ownership of issues/tasks and apply best practices to facilitate solution across client segments
  • Ability to create effective work relationships across business & geographies
  • Focused, organised, results-oriented and works independently to strict timeframes
  • Consultative mindset to work in an uncertain industry landscape
  • A team player with excellent interpersonal skills. Ability to manage stakeholders across bank's network

Key Roles and Responsibilities

  • Support Director, COBAM Delivery Management in running various ongoing initiatives
  • Current state mapping (people, process, technology, data), pain points identification and design interim/target state; suggest alternative approaches and industry best practices
  • Process analysis, identification of optimal target process and mapping into a standard format
  • Understand EnE framework (Hardware, Software, Governance)
  • Understand various aspects of the current and target operating models
  • Develop an end-to-end view of the client lifecycle management
  • Solution design, planning and prioritization of initiatives for delivery
  • Effectively presenting the solution to middle & senior level management across the network
  • Understand key pain points, suggest alternatives, document, manage & track
  • Management reporting, Governance reporting (PGCs, PRCs etc.)
  • Effective relationship and key stakeholder management with and across the networks to address issues/ concerns
  • Identify interdependencies with streams/ other projects and thematic issues that require resolution / escalation
  • Collate and evaluate information from multiple sources, synthesize and effectively present information at different forums/ stakeholders for deliberation

  • MD, Client Onboarding & Management
  • Regional & country COBAM heads
  • CET heads
  • CLDM project stakeholders
  • Operational Excellence counterparts
  • Stakeholders from CIB & CB, COO
  • Various teams within the Client Lifecycle Management (e.g. Frontline, Middle Office, Operations, Technology, Compliance, FCC)
  • In-country & centrally located hubbed teams
  • Compliance, FCC & Ops Risk (Group & In-country)
  • External product vendors (e.g. Instabase, Fenergo, KYC Chain etc.)

Qualifications and Skills

  • Post Graduate (MBAs preferred)
  • Should have overall 8+ years of experience with relevant exposure to Operations Management, Process Improvement in financial services domain
  • Knowledge of Banking Operating Models, Client Lifecycle Management is preferred
  • Previous experience of lean deployment in financial services preferred
  • Coaching, mentoring & training experience
  • Experience / personal interest in coding and process automation
  • Good knowledge of Microsoft Project, Excel, PowerPoint and Visio
  • Knowledge of SCB standard processes on project management, implementation and post implementation processes an advantage

How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 02 Sep 2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.