Client Relationship Front Office/ Regulation/ Onboarding

Client Management - Front Office - Regulation - Client Onboarding


Client Management - Front Office - Regulation - Client Onboarding


We are recruiting for multiple Front Office Client Service Associates to join a Bank in London. The position will report into a project manager and handle the post trade client activities. These hires will be part of a new business initiative to improve the customer experience through a one point of contract strategy, thus you will need to have excellent communication skills.




Duties in this role will include;




Setting -up client / counterparty details
Maintaining the ability to do that business with that client / counterparty and remain compliant with regulation;
Providing an efficient client journey with standardised experience across entities and business units;
Providing the care, operational support and delivery management of the relationship to the client;
Delivering consistent client management (e.g. client feedback and complaints are captured and formally managed);
Acting as primary daily point of contact for clients, banks and/or market counterparties
Performing client outreach to collect required KYC documentation and regulatory classification forms;
Delivering a first class customer experience



The following skill set is essential;
Client Services background
Experience and appreciation of KYC/ AML and the client on boarding processes
An awareness of current market regulations (MiFID, FATCA, EMIR)
Familiarity with working in a project environment
Excellent Communication skills with all stakeholders (internal and external)
Strong Microsoft skills (Visio would be nice to have)


If interested please make an application asap as the manager is looking to interview next week

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk