• Negotiable
  • London, England, Großbritannien
  • Festanstellung, Vollzeit
  • Standard Chartered Bank
  • 10 Sep 17

Executive Support Specialist

  • Standort: London, England, Großbritannien
  • Gehalt: Negotiable
  • Art des Jobangebots: Vollzeit

Please view Job Description for details.

Role Purpose, the reason the function exists within the organization:
The role will form part of a dedicated team who provide Technical Support for the most senior members of staff in the organisation. The team member will perform and establish general IT maintenance tasks and resolve moderate complex problems immediately. The team will provide special handling for all technology issues that originate in the Directorate. The role will also provide customer facing support through a new enterprise "Technology Bar". This will be an extension of the Service Desk and is part of a new strategy for End User Services.

Key Roles and Responsibilities

Key responsibilities and objectives include, but not limited to:
* Ability to navigate the technical and diverse challenges involved in supporting the executive management team of a global enterprise.
* Willing to travel locally and overseas to support offsite events
* Provision of support between 7:00 and 19:00 plus out of hours and weekends
* Customer facing role through the new "enterprise "Genius Bar" concept
  • Serves as a first point of contact for executives and takes end-to-end ownership of resolving reported issues and fulfilling requests
  • Tracks issue response, resolution times, and customer satisfaction
  • Builds productive relationships with Executives and support staff
  • Resolves technology issues encountered by executives in a timely manner and ensures systemic issues are escalated and remediated to prevent further occurrences
  • Proactively pursues, through insights gained by working with executives, improvements to existing processes and technology offerings, including introduction of new technologies that maximize productivity
  • Provides one-on-one training regarding the features and functionality of a broad set of technologies used by Executives
  • Recognizes and identifies deficiencies and drives all necessary changes
  • Superior service orientation
  • Ability to effectively interface with business executives,

Qualifications and Skills

Non-Technical Skills - Must Have
  • Proven experience supporting staff at the Executive and Board levels
  • Must be courteous, polite, friendly and professional
  • Excellent communication skills interacting with executives
  • Proven track record of operating in a concierge-style technology support organization
  • Excellent organizational, time management and crisis management skills
  • Service-oriented mindset

Technical Skills - Must Have

* Broad knowledge of Desktop and End User Technologies
* Excellent Microsoft Operating Systems and Office Automation
* Mobile Devices and Operating Systems
* Audio and Video Conferencing
* Active Directory, Exchange, SharePoint
  • Ability to operate at a break-fix level to diagnose and address common issues experienced by VIPs

How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 22/09/2017 Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.