AVP, FX Client Services

  • Competitive
  • New York City, NY, USA
  • Festanstellung, Vollzeit
  • IHS Markit
  • 16 Aug 17

MarkitSERV Client Services is a global team, providing a full range of production support to clients across the suite of MarkitSERV products. The primary purpose of this position is to perform post-production support. This role covers all MarkitSERV FX platforms.

Duties & Accountabilities

  • Develop and apply strong technical skills and good business knowledge to understand client requirements, translate requirements into configurations
  • Strong troubleshooting and problem solving skill, ability to identify and resolve issues in a timely and high quality manner
  • Liaising with other team members, product, development and infrastructure teams as required
  • Work closely with regional and global colleagues and stakeholders to provide high quality input into, run and execute initiatives to enhance our service
  • FX Subject Matter Expert


Business Competencies

Education and Experience

  • College Degree Preferred
  • Minimum 5 years financial services experience or an equivalent combination of education and experience from which comparable knowledge can be acquired
  • FpML/XML, XSLT, Unix
  • FX knowledge

Commercial Awareness

  • Ability to multi-task and work in fast paced environment with client

Management requirements

  • No prior experience necessary


Personal Competencies

Personal Impact

  • Very strong customer service and problem-solving skills
  • Flexible and able to adaptable to change
  • Able to work independently with minimal supervision
  • Detail oriented and able to troubleshoot
  • Strong client focus and interest in client service
  • Technical interest

Communication

  • Strong interpersonal, presentation, analytical and technical skills.
  • Ability to communicate effectively orally and in writing to small firms as well large investment banks.

Teamwork

  • Proven ability to work individually and in a team environment.
  • Ability to work effectively in a very fast paced environment
  • Customer service and satisfaction are key priorities for the firm
  • Candidates must be aware of the impact of their actions on internal and external clients

Company Overview

IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivalled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence.

IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500.  We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defence, chemical, and economics and country risk. 

Headquartered in London, IHS Markit (Nasdaq: INFO) is committed to sustainable, profitable growth.