Customer Consultant - Enterprise Solutions

Position Summary

The Customer Consultant is responsible for delivering business and technical consulting services across the Enterprise Solutions portfolio, supporting clients throughout the entire lifecycle from opportunity qualification and solution design to implementation and value realization.

The role combines deep expertise in financial market data, enterprise workflows, solution architecture, and technical integration. The consultant acts as a trusted advisor to clients, partnering closely with Sales, Account Management, Product, Engineering, and Customer Success teams to drive revenue growth, successful delivery, and high client satisfaction.

This role supports both pre-sales and post-sales engagements across North APAC, with a particular focus on Real-Time Data Solutions, Data Platforms, APIs, Cloud Delivery, and Enterprise Integrations.

Key Responsibilities

Business Development & Pre-Sales Consulting

• Partner with Sales teams to identify, qualify, and progress Enterprise opportunities.
• Understand client business challenges and translate requirements into scalable solution designs.
• Lead discovery workshops, solution discussions, client presentations, and technical demonstrations.
• Develop solution proposals, statements of work, and consulting recommendations.
• Position the value of LSEG Enterprise Data, Real-Time Solutions, Cloud Services, and Analytics capabilities.
• Support RFPs, RFIs, due diligence activities, and complex deal pursuits.
• Act as the domain expert during client evaluations and proof-of-concept engagements.

Solution Design & Architecture

• Design enterprise-scale data and workflow solutions aligned with client business objectives.
• Define technical architectures involving APIs, cloud deployment, streaming services, and data distribution platforms.
• Collaborate with Product and Engineering teams to address solution gaps and client-specific requirements.
• Assess implementation complexity, dependencies, risks, and recommended delivery approaches.

Post-Sales Consulting & Delivery

• Lead consulting engagements and implementation projects for Enterprise clients.
• Provide business consultancy on data coverage, content utilization, workflow optimization, and standard processes.
• Support project governance, partner management, and delivery oversight.
• Conduct solution reviews and recommend enhancements to improve client value realization.
• Resolve complex business and data-related issues during implementation and production usage.
• Partner with Customer Success and Account Management teams to drive adoption, expansion, and retention opportunities.

Technical Advisory & Integration Consulting

• Provide expertise on:
  • Real-Time Market Data Platforms
  • Streaming and WebSocket APIs
  • REST APIs and Data Delivery Solutions
  • Cloud-based Data Distribution
  • Enterprise Data Platforms
  • Data Feeds and Managed Services
  • Content Integration and Mapping
  • Third-party Platform Integration
• Support clients in designing and implementing scalable integration architectures.
• Guide clients through performance, entitlement, content, and operational considerations.

Stakeholder Management

• Build trusted relationships with business, technology, operations, and market data customers.
• Work closely with Product Management to advocate for client requirements and market opportunities.
• Partner with Consulting, Sales, Account Management, Customer Success, and Delivery teams to drive successful outcomes.
• Influence strategic clients and senior interested parties through subject-matter expertise and thought leadership.

Required Qualifications

• Bachelor's degree in Finance, Economics, Computer Science, Engineering, Information Systems, or related rigor.
• Experience in Financial Market Data, Enterprise Solutions, FinTech, Consulting, or Technology Services.
• Strong understanding of:
  • Market Data and Reference Data
  • Fixed Income, Equities, FX, Funds and Derivatives
  • Enterprise Data Consumption Models
  • APIs and Integration Technologies
  • Cloud-based Data Solutions
  • Data Architecture and Distribution
• Experience engaging directly with business and technical partners.
• Strong presentation, communication, and interested party management skills.
• Ability to translate complex technical concepts into business value.

Preferred Qualifications

• Experience supporting enterprise data platforms, market data infrastructure, or financial workflow solutions.
• Knowledge of LSEG Data Platform, Workspace, Real-Time Data, DSS, Tick History, Pricing and Reference Services, or Analytics solutions.
• Familiarity with:
  • REST APIs
  • WebSocket APIs
  • Python
  • SQL
  • Cloud technologies (AWS, Azure, GCP)
  • Data integration and ETL frameworks
• Consulting experience in financial institutions, wealth management, exchanges, brokers, asset managers, or fintech firms.

Success Measures

• Enterprise sales and consulting revenue contribution.
• Opportunity progression and win-rate support.
• Successful delivery and implementation outcomes.
• Client satisfaction and adoption.
• Expansion and growth within strategic Enterprise accounts.
• Multi-functional collaboration and thought leadership across North APAC.

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

Career Stage:
Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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