Service Delivery Manager (m/f/d) Service Delivery Manager (m/f/d) …

Avaloq Evolution AG
in Düsseldorf, Nordrhein-Westfalen, Germany
Permanent, Full time
Last application, 22 May 20
Competitive
Avaloq Evolution AG
in Düsseldorf, Nordrhein-Westfalen, Germany
Permanent, Full time
Last application, 22 May 20
Competitive
Service Delivery Manager (m/f/d)

Writing the future. Together.
Avaloq is a value-driven fast-paced fintech company and we are committed to develop the banking technology of tomorrow.

Leading banks and wealth managers in all major financial centres rely on our software and services, and this unique community grows every day.

Your team
You will be part of the product development department which is responsible for maintaining and enhancing our Avaloq software and products. In this role the Service Delivery Manager is responsible for the timely and quality delivery of the application management and support services to our clients. By coordinating and working closely with the L3- (Local and Off shore), Release-, Test- and Software-Delivery Teams you will report directly to
the Product Development Head of Cluster SaaS EMEA.

Your mission

  • Client facing, represents Product Development and engages Clients in various forums
  • Coordinating across all delivery teams to ensure successful delivery of each release/service
  • Assigning and monitoring L3 backlog, defects and enhancements
  • Ensure tickets/requests are raised with required documentations and follow defined SDLC processes
  • Ensure clear representation and consistent communications internally and externally
  • Collate, prepare and submit/present defined KPIs and statistics

What you need

  • Higher University degree with a minimum of 3 years of relevant experience
  • Fluent in German & English
  • Must have excellent written and oral communication skills, including conducting presentations to teams and to customers
  • Strong critical thinker with problem solving aptitude
  • Strong conceptual and analytical skills - demonstrating outside-the-box problem solving skills
  • Motivated and result oriented in a fast-paced environment
  • Must be able to work independently and provide proactive leadership in a complex environment with multiple teams

You will get extra points for the following

  • Knowledge in Avaloq or any other core banking application
  • Knowhow of the banking industry, products and processes

Place of work
Düsseldorf

Now let’s talk about perks and compensation
With our compensation model, we want to share the success of the company with all our employees. We offer competitive base salaries and if you prove yourself as a super-star, you might be entitled to an extraordinary achievement reward.

Don’t be shy – apply!
Avaloq Sourcing (Europe) AG
Tina Putzar, Talent Acquisition Professional

www.avaloq.com/en/open-positions

Please only apply online. 

Applications are welcome in either German or English!

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