As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week-featuring learning, community service, and culture-building experiences-we create opportunities to connect, grow, and make an impact.

SUMMARY
The Observability Systems Engineer owns significant portions of observability systems and supports complex integrations across cloud and on-prem infrastructure. This role focuses on improving system reliability and performance through proactive monitoring, correlation, and analysis of system behaviors. It requires cross-functional collaboration, technical leadership in design, and mentorship of junior engineers.

RESPONSIBILITIES
• Lead implementation and tuning of observability platforms and telemetry pipelines
• Analyze and improve alerting strategy to reduce noise and increase signal
• Champion root cause analysis and implement improvements to prevent recurrence
• Collaborate with architecture and SRE teams to align observability strategy
• Own key components of the observability stack including automation and scalability
• Drive adoption of observability standards and best practices across teams
• Provide mentoring and training to junior engineers
• Support high-severity incidents and postmortems
• Support, maintain, and resolve problems for the tools and services owned by the Observability & Automation Tools team in live production systems, with occasional on call availability

EXPERIENCE AND KNOWLEDGE
• Typically requires a Bachelor's degree in Computer Science, Information Systems, or a related field and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience
• Advanced proficiency with observability platforms like Splunk, Datadog, AppDynamics, or similar
• Experience with OpenTelemetry and correlating metrics, logs, and traces
• Strong scripting and automation skills (Python, Bash, PowerShell)
• Familiarity with containerized environments and orchestration tools like Docker and Kubernetes
• Experience with Terraform and cloud-native monitoring in AWS or Azure
• Strong incident management and root cause analysis capabilities
• Excellent communication and cross-team collaboration skills

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.