Job Description

ArcelorMittal Business Center of Excellence is looking for candidates for a position of

CX Specialist with Dutch

Key responsibilities:

Operational Order and Stock Management: Create and manage internal orders (e.g. for trials, dummy orders). Create purchase orders for external services or materials (e.g. slabs, hirework setups). Handle external warehouse checks: monitor FIP stock status and instruct internal staff accordingly.

Forecasting, Reporting & Data Management: Prepare monthly shipment forecasts in collaboration with the CUSE head and tactical planning. Build dashboards for FIP stock reporting (weekly, bi-weekly, or quarterly). Perform mapping tasks for load management and customer allocation.

Quality & Claim Handling: Investigate and decide on logistical claims (e.g. late, over- or under-deliveries. Manage external depannage requests from CMO, other mills, or quality departments. Communicate updates and changes to CuSe, CMO, and other internal stakeholders as needed.

System & Process Compliance: Ensure accurate use of tools. Follow up on documentation and reporting requirements for all tasks (e.g. dashboards, forecasts, mappings).

Our expectation:

Good level of English and Dutch

1-2 years, experience in a customer service environment

Proficient in using MS Office

Works independently with minimal supervision, managing multiple tasks and shifting priorities in a dynamic environment

Actively contributes to team success by sharing insights, supporting colleagues, and fostering a collaborative work culture

Effectively conveys information across departments and to external partners, ensuring clarity, alignment, and responsiveness in all interactions.

Strong communication skills across departments and with internal and external stakeholders

High level of motivation, ability to work under stress

Very good organizational and communication skills

Knowledge of SAP would be an asset

Openness for hybrid work

About Us

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference - to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.

Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.

About the Team

Do you want to make an impact? We're looking for talented people to join a global community. ArcelorMittal is the world's leading steel company. Our material is part of the fabric of life. Our purpose - and the reason why we exist - is to create smarter steels for people and planet. Help us develop the material that tomorrow's world will be made of. In return, we offer endless career opportunities, international experiences in a diverse, multi-cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University.

As Segment Finance, we develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives. We want to be a business partner of choice to identify & promote value creation initiatives across all functions. We see our team as an open ground for new talents, with a clear focus on creativity, diversity & inclusion.
Our Mission is to:

• Develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives
• Reinforce Segment & Clusters decision making by bringing the relevant strategic, financial & business perspectives
• Promote and drive value creation initiatives across the different functions
• Ensure fair allocation of financial resources between business stakeholders
• Set up a transparent business environment, in compliance with internal & external financial standards & procedures