Client Service Representative (9 months contract) Client Service Representative (9 months contract) …

Pontoon Asia Pacific
in Singapore, Singapore, Singapore
Contract, Full time
Last application, 08 Jul 20
SGD 8000 - 9000
Pontoon Asia Pacific
in Singapore, Singapore, Singapore
Contract, Full time
Last application, 08 Jul 20
SGD 8000 - 9000
Main point of contact for EMEA based Clients for settlement related queries across product, market, entity, trade status. Candidate must be on hand to offer premium Client service and deal with all Client queries and manage the relationships between our Clients and internal departments. Up to date market knowledge on key initiatives and developments within the clearing and settlement space are essential. Directly interacting with Clients on a daily basis, you will be the main point of contact for clients on all operational issues and will act as Client advocate to ensure all clients’ needs are met.


  • Resolution and escalation of matched and unmatched trades for EMEA Clients settling in the European markets
  • Timely response to client queries regarding the settlement of their trades
  • Client Fails Reporting
  • Buy in avoidance
  • Liaising with other internal departments to ensure timely resolution of Client fails
  • Involvement in ad hoc projects for new processes or industry initiatives
  • Breaks investigation and resolution



  • Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner
  • Excellent communications skills and ability to present to an audience
  • Ability to work under pressure in a team environment
  • Ability to liaise with all levels of the firm and people with different experiences and backgrounds
  • Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
  • Previous experience within a client service team with particular focus on DMA and OTC settlement
  • Knowledge of Operational Risk, Client Money Protection and Funding


Other Qualifications

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
  • Commitment to challenging the status quo and promoting positive change
    Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world