Location: Grand Junction, CO 81506
Employment Type: Full-Time
Pay: Up to $23.00 per hour
Schedule: Monday through Friday | 8:00 AM - 5:00 PM (Hours may vary based on special events and operational requirements.)

Position Overview

Citadel Security USA is looking for an organized and proactive Operations Coordinator - Event Staffing & Administrative Support to join our Operations Team in Grand Junction. This position is responsible for coordinating security staffing, supporting event logistics, maintaining operational records, and assisting leadership with the daily administration of security operations.

Success in this role requires excellent organizational skills, strong communication abilities, and the flexibility to manage multiple priorities in a fast-moving environment. If you enjoy solving scheduling challenges, supporting field personnel, and contributing to successful event operations, we encourage you to apply.

Primary Responsibilities

Scheduling & Workforce Coordination

• Coordinate staffing assignments for special events, temporary projects, and recurring client contracts.
• Build and maintain employee schedules using workforce management software.
• Send work assignments, shift reminders, and schedule updates to field personnel.
• Monitor employee availability, attendance, call-offs, and schedule adjustments.
• Assist with emergency staffing requests and last-minute operational changes.
• Maintain an updated event calendar to support operational planning.

Administrative Operations

• Enter client information, staffing details, and event schedules into company systems.
• Maintain organized records supporting payroll, invoicing, and operational reporting.
• Prepare staffing summaries, deployment reports, and operational documentation.
• Organize electronic files and maintain accurate scheduling records.
• Support onboarding logistics and operational setup for new client assignments.
• Assist leadership with administrative projects and department initiatives.

Communication & Team Support

• Serve as a communication resource for Operations Managers, Supervisors, and Security Officers.
• Respond to scheduling inquiries from employees and management.
• Distribute assignment details using phone, email, text messaging, and scheduling platforms.
• Ensure employees receive timely updates regarding assignments, reporting instructions, and operational expectations.
• Maintain professional communication with clients, vendors, and internal departments.

Event Operations

• Assist with planning security coverage for special events throughout the region.
• Participate in operational planning meetings and staffing discussions.
• Help coordinate event logistics before, during, and after scheduled operations.
• Support continuous improvements to scheduling processes and operational efficiency.
• Provide administrative support during high-volume operational periods.

Required Qualifications

• High school diploma or GED.
• Valid driver's license with reliable personal transportation.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to prioritize multiple deadlines while maintaining accuracy.
• Strong customer service and interpersonal skills.
• Ability to maintain confidentiality regarding employee and client information.
• Successfully pass a background check and verify authorization to work in the United States.

Preferred Qualifications

• One year or more of experience in scheduling, dispatching, workforce coordination, logistics, administrative support, or operations.
• Previous experience supporting private security, event management, staffing, transportation, or service-based operations.
• Experience using TrackTik or comparable workforce management software.
• Familiarity with payroll support, operational reporting, or scheduling administration.
• Strong analytical, organizational, and problem-solving abilities.

Work Environment

• Professional office environment supporting field operations.
• Frequent communication with managers, supervisors, and security personnel.
• Daily use of scheduling systems, office software, and communication platforms.
• Fast-paced atmosphere requiring adaptability and sound decision-making.
• Occasional schedule adjustments to support special events, operational priorities, or emergency staffing needs.

Physical Requirements

• Ability to remain seated while working at a computer for extended periods.
• Frequent keyboarding, data entry, and document preparation.
• Operate standard office equipment, including telephones, printers, scanners, and copiers.
• Read electronic schedules, reports, and operational documentation.
• Communicate clearly in person, by telephone, email, and text messaging.
• Move throughout the office as needed to support meetings, equipment, and operational activities.

Why Join Citadel Security USA?

• Competitive hourly pay of up to $23.00 per hour.
• Stable full-time weekday schedule.
• Paid training and onboarding.
• Collaborative office environment with supportive leadership.
• Opportunities for career advancement within a growing organization.
• Hands-on involvement with large-scale event operations and workforce coordination.
• Professional development in operations, logistics, and security management.

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.