Create and manage Key Performance Indicators that are actively monitored and reported on a monthly basis
Distill large quantities of data into meaningful conclusions and associated action items, avoiding delays on over analysis
Prepare, analyze and report weekly and monthly operations reports; including but not limited to: Planned Vs Actual, Schedule, Budget and Milestone Progress
Drive process, relationships and mechanics of demand and capacity planning for all of Implementations
Conduct activities regarding the implementation issues escalation process.
Collaborate with functional areas in identification of current challenges, development of solution options and implementation of identified solutions
Drive Implementations Organizational Readiness responsibilities for new product launches ensuring Implementation Teams are familiar with the new product, understand how to implement and know where to find additional information as needed
Help develop Q2 methodology, best practices and process
Establish and maintain quality assurance review checks to monitor the quality of reporting and deliverable to drive improvements across the portfolio
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Ensure consistency in PMO standards across groups and promote cross business initiatives
Other duties as assigned
EXPERIENCE AND KNOWLEDGE:
Bachelors Degree or equivalent experience
3+ years of Operational Analysis experience
Proven process improvement skills with a track record of operational success
Excellent communication skills; both written and oral with technical and non-technical staff, with all levels of management
Integrity, professionalism, honesty, self-confidence, respect and conviction
Excellent communication, analytical, and problem-solving skills required
Keen attention to detail while keeping an eye toward the big picture
Enterprise/mid-sized software delivery experience
Ability to deal with ambiguity, tight timelines and demanding constraints
Ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment
Innate desire and ability to find the root cause of issues, while balancing business needs to identify, support, and solve customer needs
Moderate to high-level skill set in standard office applications
Knowledge of banking practices is helpful
Q2 is a financial experience company headquartered in Austin, Texas. Driven by a mission to build stronger communities by strengthening the financial institutions that serve them, we empower banks, credit unions, and other financial services providers to be an ever-present companion on an account holders financial journey. Combining the leading features, integrations, and operations capabilities in the market with data-driven insights, open technology, and a unique problem-solving process to drive emotions and outcomes, Q2 helps our customers unlock new opportunities, grow faster, and improve efficiencies.
To build stronger communities by strengthening their financial institutions. We do it with our purpose-driven culture, and by helping banks and credit unions stand apart in their communities. Were a growing team of high-performing self-starters who are passionate about creativity and exploration in every challenge.
To ensure that our nations financial institutions are equipped to provide for their communities financial needs, today and tomorrow.
To empower financial institutions to be the ever-present companion on their account holders financial journey. We do this by using data-driven insights, open technology, and unique problem-solving approaches to help FIs deliver exceptional experiences for their account holders.