Level 1 IT Helpdesk Support Level 1 IT Helpdesk Support …

Hays Technology
in Gold Coast, Queensland, Australien
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Hays Technology
in Gold Coast, Queensland, Australien
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Hays Technology
See job description for details
Must have at least 1 year experience in a similar role & living local to Gold Coast due to on-site visits.
Your new company
Your new company is well established IT MSP provider on the Gold Coast, and they are constantly delivering high quality customer service. Offering services within the VoIP, cloud and security space to their customers. There is now an opportunity for a Level 1 Helpdesk Support to join the team on a permanent basis.

Your new role
As the Level 1 Helpdesk Support, you will be providing a high level of customer service to their clients, while prioritising and delegating tickets.
  • Perform diagnosis and investigate into problems
  • Escalate incidents/service requests to 2nd Level support when needed
  • Ensure all incidents/requests are logged into the helpdesk system
  • Help maintain customer and internal networks and systems
What you'll need to succeed
To succeed in the role of Level 1 Helpdesk Support you will have the following skills:
  • Minimum 1 year experience in a similar role at a managed service provider or in a Microsoft Windows based environment
  • Strong knowledge of Microsoft desktop application - Windows 10 & Office 365
  • Basic understanding of VMWare
  • Basic understanding of networking technologies such as TCP/IP, DNS, DHCP and firewall
Desirable:
  • Previous experience with ConnectWise
What you'll get in return
In return you will get the opportunity to progress your career personally and professionally, as training is offered and encouraged. The opportunity to be part of an amazing work culture which encourages the long-term success of their employees.

What you need to do now
If you're interested in this role, forward an up-to-date copy of your CV to Sophie Thwaites - Sophie.Thwaites@hays.com.au or call now on 0755710751.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2558080
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About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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