• Competitive
  • Sydney, New South Wales, Australien
  • Festanstellung, Vollzeit
  • TEK systems
  • 2019-01-21

Application Support (IT)

  • Vollzeit
  • Sydney, New South Wales, Australien
  • 21 Jan 19

Application Support (IT)

  • Oracle ERP Specialist.
  • Digital Transformation.
  • Oracle Fusion Exposure.

Our client is one of Australia's leading restaurant chains and is currently seeking an experienced permanent Application Support Analyst that is specialised in Oracle ERP to join their Sydney CBD team.

Key Responsibilities:

  • Support Oracle SAAS / PAAS business applications as required on an operational day-to-day basis.
  • Ensure the efficient and stable operation of the relevant business applications thereby ensuring high levels of business satisfaction.
  • Provide support for incidents and problems escalated from internal and external support partners during business hours.
  • Work with Oracle and Oracle support partners to resolve incidents raised by the business.
  • Provide afterhours support via escalation from internal and external support partners and others as required.
  • Assist with resolution of more complex technical issues as identified by the first line support analysts.
  • Work with Oracle Support Partner for SAAS / PAAS application upgrades, patching and minor works activities with external vendors and internal teams, including assisting with the facilitation of the appropriate level of system and user acceptance testing and change management.
  • Assist with continual system & process improvements.
  • Working with the application vendors to ensure they deliver according to agreed SLA's.
  • Assist in configuration management.

Essential Criteria:

  • Minimum 6 years' experience supporting multiple modules of Oracle ERP, including root cause analysis and troubleshooting.
  • Exposure or experience with Oracle Fusion Cloud.
  • Previous experience supporting enterprise cloud or "on-prem" ERP systems.
  • Previous experience in performing system configuration, maintenance, staging, interfacing and working in project teams.

For more information please call Ryan Worlock from our Sydney office on 02 9087 6236 or alternatively on ryan.worlock@teksystems.com quoting job number 510973.