Service Desk Analyst Service Desk Analyst …

Hays Technology
in Sydney, New South Wales, Australien
Festanstellung, Vollzeit
Letzte Bewerbung, 20 Okt 21
Hays Technology
in Sydney, New South Wales, Australien
Festanstellung, Vollzeit
Letzte Bewerbung, 20 Okt 21
Hays Technology
See job description for details
IT Service Desk Analyst job available at Educational organisation | 6 month FTC | Full time
Your new company
This organisation is currently seeking a proactive, customer service-oriented Service Desk Analyst to join a supportive and dynamic team at an educational institution. This is a technical position working in the IT kiosk under the supervision of the Head of ICT and Level 3 Engineers. This organisation is based near Bondi and you will be working on site. It is essential you have a current and valid WWCC before starting or the ability to obtain one .

Your new role
As Service Desk Analyst you will support teachers, admin staff and students through the Helpdesk Ticketing System, IT Kiosk, phone, and remote software. You will provide support for Windows 10, MAC, iOS devices and AV equipment, troubleshoot common network and application faults, and work across a wide range of technologies including Casper, Microsoft Intune, VMware, Adobe Suite, Office 365, Active Directory, Windows Server, MDM.

What you'll need to succeed
  • You MUST have a WWCC before starting or ability to obtain one
  • Experience supporting Windows, Mac OS, iOS devices
  • Experience with Adobe Suite, Microsoft Office Suite, Microsoft365 suite, MFA, Windows 2019, Windows 2016, Windows 2012 R2
  • Experience answering phones and/or communicating with customers
  • Experience managing user accounts and groups in Active Directory
  • Used the following deployment tools: Casper, Microsoft Intune
  • Understand Virtualization concepts (VMware)
  • Understand IP networking and the troubleshooting process
What you'll get in return
  • 6 month FTC
  • Up to $75,000
  • Supportive and dynamic team culture
What you need to do now
If you're interested in this role, click apply now or for more information and a confidential discussion on this role or to find out about more opportunities in IT, contact Anna Qviste at Hays via email

LHS 297508 #2560651

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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