Customer Journey Expert- Developer for End User Computing

  • Competitive
  • Brüssel, Region Brüssel-Hauptstadt, Belgien
  • Festanstellung, Vollzeit
  • ING
  • 10 Dez 18

Customer Journey Expert- Developer for End User Computing



Customer Journey Expert - Developer for End User Computing
[Belgium, full time]
We redefine banking. What about you?
There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that!

Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your NDA? Do you want to make the difference for our customers thanks to our agile way of working ? (click on link to see the video https://www.youtube.com/watch?v=NcB0ZKWAPA0 ) Then read what comes because ING might very well become your future employer.

Your role & work environment

  • You are responsible for the design and development of automated tools used by the Finance end user in their recurrent closing processes and reporting environment, including :
    • Gathering requirements
    • Functional and technical analysis and designs
    • Programming
    • Documenting
    • Maintenance
    • End user support
  • Developments of automated tools are done in respect of :
    • The existing SOX mandatory guidelines concerning security, documentation, versioning and segregation of duties
    • Risk awareness based on the existing risk rating on confidentiality, integrity and availability
    • Simplicity to keep the Finance architecture transparent
  • You are challenging the requirements and analysis in close cooperation with the Finance end user : reason of the requirement, strategic solution available, lifespan of the application etc...
  • Write comprehensive technical- and user manuals
  • Advice your colleague developer on technical matters
  • Report on regular base on your ongoing developments


Your key technical skills
  • Excellent knowledge of MS SQL server
  • Excellent VB / VBA knowledge
  • Excellent knowledge of Office automations (Access, Excel, Outlook and Visio)
  • Knowledge on Business Objects and/or Essbase is a plus


We look for:
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

  • Self-starter able to find information in an autonomous way
  • Driven and customer focused, loving to collaborate with different people
  • Communicative, and able to adapt to stakeholders at different levels
  • Analytical mindset and solutions oriented
  • Structured and organized
  • Fluent in Dutch or French AND English
  • Holding a master degree, with 3 to 5 years' working experience in finance or risk activity.
  • Experience in banking, insurance or consulting/audit sector is an assett

We offer you
A position in a bank empowering people to develop their skills, and an exciting challenge for people with an entrepreneur attitude.