Client Service Analyst (m/f/x) Client Service Analyst (m/f/x) …

Deutsche Bank AG
in Berlin, Deutschland
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Deutsche Bank AG
in Berlin, Deutschland
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Deutsche Bank AG
Job Description:

Details about the team

Within Cash Management, Implementation & Service (I&S) is responsible for opening and maintaining accounts for corporate clients. The implementation of cash management solutions like Cash Manager, Local and Cross Boarder Pooling as well providing the Service on day to day inquiries is the main activity.  The Electronic Banking Support is as well one of the key elements we provide to Corporate clients. Ensuring a high quality Service the Client Service officer is key in acting as the first point of contact for our Corporate clients to support them in their day to day business. The end to end responsibility includes monitoring of payment flows, management of inquiries and issues and interact with Implementation Managers, Sales, Coverage or Operations ensuring in time delivery to our clients.  The Client Service Officer is the key driver to keep a high client satisfaction, so that it is easy to do business with DB and service is the reason to stay.

Your key responsibilities

  • Management of a portfolio of clients, providing a dynamic, sensitive & professional contact point and coordinator for all their day-to-day service needs
  • Respond to account / transaction related inquiries and provide solution in close coordination with internal departments or other Implementation and Service units abroad
  • Liaise closely with global & regional Cash Management Implementation, Sales, Product Management and service teams in a dynamic international environment         
  • Organize (international) meetings on issues and escalations that impact client’s Cash Management operations by taking responsibility for the identified issues until a successful resolution
  • Monitor important transactions (e.g. netting rounds)

Your skills and experience

  • Apprenticeship in banking or equivalent qualification
  • General understanding of corporate cash management products as well as SEPA/ domestic/ international payment methods and instruments
  • Client focus and ability to balance between DB interest and client’s interest
  • Analytical skills and a problem-solving mind-set
  • Knowledge of Microsoft Office incl. Word, Excel and Power Point
  • Communicative skills in English (fluent both verbal and written), German skills would be beneficial

 

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

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