Client Service Officer (m/f/x) Client Service Officer (m/f/x) …

Deutsche Bank AG
in Berlin, Deutschland
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Deutsche Bank AG
in Berlin, Deutschland
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Deutsche Bank AG
Job Description:

Details about the team

Within Cash Management, Implementation & Service (I&S) is responsible for opening and maintaining accounts for corporate clients. The implementation of cash management solutions like Cash Manager, Local and Cross Boarder Pooling as well providing the Service on day to day inquiries is the main activity.  The Electronic Banking Support is as well one of the key elements we provide to Corporate clients. The Electronic Banking Support Officer services clients by answering questions via telephone, e-mail or ticket system directly from clients or from front office colleagues and initiate internal activities following from client requests. Questions and enquiries that are handled concern the technical use of Cash Manager, User Manager, FX4Cash, Cash Inquiry, local products and other electronic cash solutions.

Your key responsibilities

  • Accountable end-to-end for client requests taking over full responsibility of received requests
  • Responsible to help clients with the installation, training of Cash Management products and electronic services remotely e.g.  via WebEx
  • Liaise with internal departments such as Second Level Support, Operations or Product Management to resolve technical client queries
  • Maintain accurate and complete records of communications with clients for audit and compliance requirements
  • Undertake secondary responsibilities (e.g. in working groups; acting as Knowledge Owner)

Your skills and experience

  • University degree in economics, apprenticeship in banking or equivalent qualification
  • Good understanding of corporate cash management products
  • Interpersonal and communication skills
  • Analytical skills and a problem-solving mind-set
  • Flexibility and willingness to work autonomously
  • Fluent English skills (verbal and written), German skills would be beneficial

 

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

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