Aladdin eFront, Alternatives Client Engagement
Description About this role
Elevate your career by joining the world's largest asset manager! Thrive in an environment that promotes positive relationships and recognizes outstanding performance! We know you want to feel valued every single day and be recognized for your contribution. At BlackRock, we strive to empower our employees and effectively engage your involvement in our success. With over USD $7 trillion of assets we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Your role and impact:
The eFront business is seeking an Account Manager to work closely with eFront clients to be their trusted advisor, problem solver and business partner - and to take full advantage of the eFront product suite. Key responsibilities include:
Own relationships with client teams including senior management (e.g. Chief Financial Officer). Understand their business objectives and needs, and help them leverage eFront expertise to achieve their firm's goals Your responsibilities:
As an extension of the client's in-house team, work with clients to build and lead projects, coordinating resources across multiple functional areas within eFront/BRS
Work closely with clients to solve their problems and share knowledge relating to eFront products, functionality, workflows and market best-practices
Cultivate strong internal relationships within eFront/BRS (Bus Dev, Product, Professional Services, etc.)
Implement regularly scheduled relationship reviews, educate clients on the eFront value proposition, and drive client happiness
Pursue harvesting/cross and upsell opportunities, eliminate/mitigate churn and increase client health scores
Minimum 6 years of meaningful work experience in the financial services industry (public and/or private), familiarity with alternative investments (private equity, private debt, etc.) and financial operations
Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients
Ambitious approach to large, sophisticated projects, with a flair for problem solving
Self-starter who enjoys a fast-paced, high-intensity environment and works well as part of a multi-disciplinary distributed team
People management and leadership skills, with the ability to inspire and engage junior talent and translate strategy into action across both formal and virtual teams
You are fluent German and English speaker
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.