Client Service Manager, Frankfurt Client Service Manager, Frankfurt …

Wellington Management Company, LLP
in Frankfurt am Main, Hessen, Deutschland
Festanstellung, Vollzeit
Letzte Bewerbung, 13 Aug 19
Wellington Management Company, LLP
in Frankfurt am Main, Hessen, Deutschland
Festanstellung, Vollzeit
Letzte Bewerbung, 13 Aug 19
Client Service Manager, Frankfurt

Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 50 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.


Tracing our roots to 1928, Wellington Management Company, LLP is one of the world's largest independent investment management firms. Managing over $1 trillion of client assets, we serve as a trusted adviser to institutional clients and mutual fund sponsors in over 50 countries. Our innovative investment solutions are built on the strength of proprietary, independent research and span nearly all segments of the global capital markets, including equity, fixed income, multi-asset, and alternative strategies. As a private partnership whose sole business is investment management, our long-term views and interests are aligned with those of our clients. We are committed to attracting a talented and diverse workforce, and to fostering an open, collaborative culture of inclusivity because we believe multiple perspectives lead to more informed investment and business decisions. As an Equal Opportunity Employer, we welcome people with diverse life experiences, fresh ideas, and specialized subject-matter expertise.


We are currently seeking to recruit a Client Service Manager to join our Client Service Management team, based in our Frankfurt office.   

Client Service Management contributes to Wellington Management's mission by delivering first class client service to both institutional clients and distributors. The Client Service Manager will be responsible for managing service delivery for clients and/or distributors, driving resolution of client service matters, and meeting with clients/distributors to discuss operational and servicing related activities on a regular basis. He/she will develop a strong understanding of clients'/distributors' servicing requirements, monitor and proactively manage the relationships, including overseeing legal agreements, and evaluate the firm's client service capabilities/gaps and related risks driven by client/distributor requirements.

In addition to developing strong working relationships with the appropriate parties at clients/distributors, the Client Service Manager will also work in close coordination with appropriate internal constituencies at Wellington to ensure client/distributor expectations are met and exceeded. He/she will be expected to understand industry best practice by participating in industry conferences and relevant forums, and innovate processes and procedures as appropriate. 


The successful candidate is likely to have:

* Significant experience supporting fund distributor relationships, and demonstrable knowledge of the operational complexities of global private banks;

* Knowledge and experience of on-boarding new distributor relationships, including the legal and 'Know Your Distributor' requirements;

* Knowledge of separate account and sub-advisory business;

* Expertise with complex operational related issues, capital markets, and the curiosity to continue to learn;

* Familiarity with upcoming regulatory changes within the GWM channel;

* Demonstrable relationship building and collaboration skills;

* Sound business judgement, and the ability to synthesize complex issues and effectively balance competing objectives and risks;

* The ability to think creatively to solve business problems for clients;

* Strong project management skills, influencing, consensus building and strong written and verbal communication skills.

Fluency in German is required.

Please note that we are only able to respond to successful applicants.    

Client Service Manager, Frankfurt

Client Service


As an equal opportunity employer, Wellington Management considers all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at .