Für Recruiter

Operations Services Specialist (m/f/x)

Deutsche Bank AG
Frankfurt am Main, Deutschland
Gepostet vor 3 Tagen Im Büro Permanent Competitive
Position Overview

Details of the role and how it fits into the team

The Operation Services Specialist ensures all provided IT services are robust, controlled and delivered effectively and efficiently. This includes monitoring services, preventing and resolving service failures, fixing problems as well as carrying out operational tasks. The Operation Services Specialist will manage degradations or disruption of services identified and reported by service consumers or by the analysis and reactions to events on the respective service components in order to quickly re-establish the service to the full extent. The Operations Services Specialist works through service-related requests in accordance with existing service catalogue components. They will manage access requests to enable, revoke or modify privileges based on proper policy standards or direction from CISO. They will provide governance of the services, based on calculated service and capacity availability metrics, to ensure availability is not jeopardised by insufficient capacities as a result of consumption trends, upcoming campaigns or peak consumptions.

Your key responsibilities
  • Management of support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery
  • Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents
  • Ensure analysts are using the correct troubleshooting methods and processes
  • Assistance in managing relationships with involved business partners
  • Manage escalations by collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues
  • Overview of areas that need monitoring, reporting and improvement
  • Identifying the required metrics and ensuring that they are addressed, monitored and improved where necessary
Your skills and experiences
  • Completed bachelor's degree in engineering or computer science or equivalent experience
  • Experience with multiple technologies (Fabric (Docker, Container, Kubernetes), Glue (API Management, WSO2), SQL (Oracle), Microservices (in Java), Monitoring (Geneos, Splunk))
  • Working knowledge of standard tools (Service-Now, Confluence, JIRA)
  • ITIL foundation & GCP qualified desirable
  • German and English language skills mandatory
What we will offer you:

As the benefits may vary marginally from location to location, it is advisable to use the link to our career page:
https://careers.db.com/explore-the-bank/working-environment/benefits-wellbeing/

In case of any recruitment related questions, please get in touch with Isabella Rauchholz .

Contact Isabella Rauchholz : +49(0)69 - 910 47668

Unsere Werte bestimmen das Arbeitsumfeld, welches wir schaffen möchten - vielfältig, wertschätzend und offen für verschiedene Meinungen. Nur eine Unternehmenskultur, die eine Vielzahl von Perspektiven, sowie kulturellen und gesellschaftlichen Hintergründen vereint, fördert Innovation. Wir setzten auf vielfältige Teams, in welchen die Menschen ihr volles Potential entfalten können - denn das Zusammenführen verschiedener Talente und Ideen spielt eine entscheidende Rolle für den geschäftlichen Erfolg der Deutschen Bank.

Unsere Unternehmenskultur setzt hohe ethische Standards und fördert ein gutes Miteinander. Unabhängig von kulturellem Hintergrund, Nationalität, ethnischer Zugehörigkeit, geschlechtlicher und sexueller Identität, körperlichen Fähigkeiten, Religion und Generation freuen wir uns über Bewerbungen talentierter Menschen.
Sprechen Sie uns an: Wir bieten flexible Arbeitszeitmodelle und weitere Zusatzleistungen, um Sie in Ihrem Berufsleben zu unterstützen.

Klicken Sie hier für weitere Informationen zu Vielfalt und Teilhabe in der Deutschen Bank.

Job ID  R0217499
ÜBER DAS UNTERNEHMEN
Frankfurt am Main, Germany
85000 Angestellte Corporate Banking
Die Deutsche Bank verändert die Welt des Bankings. Wir verbinden neue Fähigkeiten und unterschiedliche Blickwinkel, um einen positiven Unterschied zu ...
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