Team Leader (m/w/d) Team Leader (m/w/d) …

Cognizant
in Hamburg, Deutschland
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Cognizant
in Hamburg, Deutschland
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Cognizant
Team Leader (m/w/d)
Team Leader (m/w/d)

Job location: Hamburg, Germany

Interested in Digital marketing, running campaigns & helping business out in defining their digital marketing strategy.

Want to work for a global company ranked in top 200 Fortune Companies as a Service Delivery Manager

You do?

Well then, apply now!

Day-to-day responsibilities:

  • Successful service delivery , establishing process controls to ensure all SLA's and KPI's are consistently met
  • Ability to turn things around quickly, bias for action.
  • Reacting quickly on ever changing scenario. Work with little or no supervision
  • Eye for details. Understand emerging trends & work with client & internal stakeholder to resolve them quickly
  • Strong performance Management skills. Thinking out of the box to resolve issue
  • Building can do culture in the team
  • Administering daily performance on key metrics, creating short & long term plan to get performance back on track
  • Creating awareness on driving projects, process improvement strategy & methodology and ensuring maximum operational efficiency
  • Good communication around issues and opportunities. Get things done, make things happen
  • Coaching Mentoring & feedback sessions for team leaders/shift in charges
  • Working with Global team to ensure consistency in delivery.
Basic Qualifications & Experience:

  • 2-3 years in an Technical Support/Customer service Large Scale operations as operations Leader/Manager
  • Fluency in German and English
  • Bachelor's degree
  • Proficiency in Google products, including Gmail, Calendar, Google Drive (docs, spreadsheets, drawings)
  • Data analysis and process improvement experience will be an advantage

Professional Skills Requirements:

  • Ability to work in a fast-paced and deadline driven environment
  • Proactivity with a strong work ethic and eagerness to go the extra mile for self and with team
  • Deep understanding of Digital Marketing
  • Should be able to work as Cognizant POC for all client communication & escalation handling
  • Eye for details to see trend emerging out of daily transactions
  • Analytical expertise of create meaningful insights out of trends & take action
  • Proven record in delivery especially for large scale operations of more than 60-90 people.
  • Should be able to work with various stakeholders
  • Proactive attitude in process excellence
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