AVP, Business System, Consumer Banking AVP, Business System, Consumer Banking …

DBS Bank (Hong Kong) Limited
in Hong Kong
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
DBS Bank (Hong Kong) Limited
in Hong Kong
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
See job description for details
Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities
  • Act as the Project Delivery Lead to manage the delivery of projects in related to card and unsecured loan products
  • Map the customer & employee journeys to provide an integrated and joyful customer experience across all touchpoints, for all kinds of customer interactions, transaction and engagements, i.e. across Acquire-Transact-Engage, into Business Requirements Document or User Stories
  • Work closely & collaboratively with Product, Implementation Team, Operations, Technology, Legal & Compliance, COO and Customer Support Teams in ensuring end-to-end system and process delivery
  • Review Functional Specifications Document (FSD) or Narratives to ensure that specifications are designed in accordance to business requirements
  • Lead and manage UAT in projects, ensuring system behavior conforms to the solution design
  • Ensure all development and rollouts comply with the necessary internal and external risk & regulatory clearance process.
  • Support pre and post implementation tasks including user training to touch-points, user stories preparation, testing, production launch and verification, timely and smooth production problem investigation, post implementation review and escalation.
  • Perform project finance on the expense forecast and accrual to ensure project execution within approved budget
  • Provide regular review meeting with key stakeholders on the system enhancement & projects, and progress update, in order to smoothen operation
  • Ensure production incident are resolved within the SLA and prompt follow-up to ensure closure of issues
Requirements
  • With 7-10 years of relevant experience in Credit Card / Unsecured Loans / Merchant Acquiring system projects
  • Preferable with knowledge of agile methodology and project management life cycle, systems, rules and regulations related to Card & Loan or merchant business
  • Ability to evaluate value of ideas, and transform into action by leveraging best practices in change management
  • Have good experience in managing projects end-to-end and participated in different milestones within a project lifecycle such as business requirements development, test management and execution, implementation, etc
  • Have an excellent interpersonal and communication skills with a positive working attitude and an avid team player
  • Self-starter with customer centricity mindset, and able to rise up to challenges and manage stringent delivery timelines
  • Strong analytical and problem-solving skills
  • Knowledge of risk awareness and control.
  • Able to work under pressure while maintaining accuracy and commitment
  • Work independently and able to handle multiple projects with the ability to take on different types of roles and activities at the same time
  • Knowledge of risk awareness and control.
  • Knowledge of JIRA and confluence is an advantage
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.
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