Analytics - Compliance Product Support Representative (VAULT) - Hong Kong
Bloomberg Vault is an integrated compliance and surveillance solution designed to help global financial service customers meet their regulatory obligations and business standards. Vault enables firms to capture, control, archive, reconstruct, and analyze their trades, e-communications, social channels, and voice across the entire trading life-cycle on a real time or historic basis. What's the role?
The VAULT Support team is a part of Bloomberg Analytics and is deeply ingrained in the customer service and operation of the product. The role of a Support Representative in this business is to provide excellent customer service to a large global client base, track market and product usage trends, drive developments in conjunction with business managers and engineers, and to seek revenue generation opportunities for Sales and Account Management. We work in a very fast paced environment, where prioritization and operational excellence is key. Things move fast, and we want people who will enjoy working in this environment and feed off the energy.
As a representative on this team, your day to day will consist of managing client support cases, participating in working groups to optimize internal and client facing processes, involvement in sales campaigns to increase adoption and finding creative solutions for client issues that concern complex 3rd party set ups. You'll need to have:
We'd love to see:
- Experience in a client facing role preferably in Customer Service, Operations, or related role
- Proactive and persistent customer service, taking ownership of escalated customer queries and bringing them to resolution
- Strong organizational skills and attention to detail
- Interest in compliance / regulation
- Passion for technology and product workflows
- Fluency in written and spoken Mandarin, in order to support our Chinese-speaking clients
If this sounds like you:
- Fundamental awareness of technical constructs such as FTP sites, data ingestion and encryption/decryption
- Any additional languages are a plus
Apply if you think we're a good match. We'll get in touch with you to let you know the next steps but in the meantime feel free to browse this: https://www.bloomberg.com/professional/product/vault/
Bloomberg is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Bloomberg is a disability inclusive employer, please let us know if you require any adjustments to be made for the recruitment process by emailing email@example.com.