Application Associate

  • Attractive Bonus + Package
  • Hong Kong Hong Kong Hong Kong HK
  • Festanstellung, Vollzeit
  • Robert Walters Hong Kong
  • 29 Jun 18 2018-06-29

A well-known bank is now looking for an Application Associate to join thier team base in Hong Kong.

Role Purpose

  • Provide application development and support to Nab Asia branches.
  • Provide support for calls, including maintenance, problem resolution, and project work.
  • Key person to support the Asia Data warehouse, Core banking application
  • Work closely with the line manager in the continuously improvement of IT application, service operations, processes and Kaizen
  • Work closely with peer Technology staff in Asia & Australia to implement & maintain the IT application.
  • Assist or undertake IT project implementation/development/testing work as required.
  • Pro-actively ensure that the customer's requirements for system availability and data integrity are being met
  • Trouble shooting for application issue
  • Follow approves escalation procedure and ensure approved change management process are followed.
  • Development and enhancement of Service Level Agreements (SLA) for all functions performed with external customers
  • Manage Asia IT system/application
  • Deliver first level/second level technology application support service to users in Hong Kong, China, Japan, Singapore and India offices
  • Take up Application Technology operations duties.
  • Maintain comprehensiveness and accuracy of IT support information documentation.
  • Required to work in non-office hour to support EOD batch
  • Provide specialist technical advice and expertise to support the development, implementation and support of technology solutions while maintaining the integrity and quality of the operating environment.

Responsibilities:

  • Manage and maintain the IT application and system for the branch to minimize downtime.
  • Work closely with the line manager and the team in the continuous improvement of IT application and processes
  • Work closely with peer Technology staff across Asia & Australia to implement & manage local IT application
  • Assist or undertake IT project implementation work as required.
  • Perform daily operational duties.
  • Use technical expertise and judgement to define and implement technical solutions that support business need
  • Maintain comprehensiveness and accurate IT support information.
  • Manage Technology Risks and ensure technology remains within the Risk Framework of NAB
  • Observe and adhere to the latest IT standards and policies as set by Asia Technology Risk, NAB group and local authorities, where applicable

Requirements

  • 3-5 years' experience in an Technology environment
  • Solid knowledge in ITIL service management standards and best practice, experience in support roles, preferably in financial institutions
  • Able to communicate fluently in English
  • Pro-active and forward thinking
  • Strong communication and analytical skills
  • Strong task completion focus, able to deliver to deadlines and complete what is committed
  • Tertiary qualification in Technology discipline or a related field
  • Proven practical and hands-on experience in database requirements definition, design & development, MS SQL, SSRS, SSIS, VB and C++
  • Familiar with Microsoft products in particular Windows, Access and Excel
  • Experience in Web/Cloud computing environments, e.g. Amazon Web Services, Microsoft Azure