Assistant Client Services Manager - Global Trade and Receivables Finance - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Commercial Banking - Global Trade and Receivables Finance
Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking a high caliber professional to join our department as Assistant Client Services Manager.

Principal responsibilities
• Responsible for the active identification of customers' needs and areas for improvement to institute service enhancement and productivity improvement, and workflow streamlining to cope with customers' needs;
• Work with Business Development Manager to structure trade solutions to customers according to their changing business models and needs;
• Establish partnership-like relationship with customer relationship teams for providing seamless customer services, cultivating excellent customer relationship and increasing business opportunities and contributes to the achievement of trade business targets;
• Assist Section Head / Cluster Head to drive the improvement of services standard and to achieve total customer satisfaction, given the highly competitive and ever-changing market environment;
• Assist Section Head / Cluster Head to manage the Section/Cluster to execute all operational risk and control guidelines/procedures with full compliance;
• Approve daily trade transaction involving outflow of funds according to the laid down authority and guidelines.

Requirements
• University Degree in Business Administration, Finance or related disciplines; for candidate with less than university degree academic attainment, a minimum of 10 years of relevant trade finance experience is required;
• Minimum 5 years' bills operation experience;
• Strong attentiveness to detail, with ability to work independently and under pressure;
• Strong communication, interpersonal, organization and decision making skills;
• Good knowledge of application software;
• Proficiency in both English and Chinese, fluency in Putonghua an advantage;
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.