• Competitive
  • Hong Kong
  • Festanstellung, Vollzeit
  • HSBC
  • 2019-03-19

Business Service Lead Consumer Ops, ASP Operations IT - HSBC Operations, Services and Technology

  • Vollzeit
  • Hong Kong
  • 19 Mär 19

Business Service Lead Consumer Ops, ASP Operations IT - HSBC Operations, Services and Technology

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Business Service Lead Consumer Ops, ASP Operations IT.

Principal responsibilities​
  • Operations is HSBC's largest global function, employing 36,000 colleagues around the world. It provides processing, oversight and delivery of customer services for HSBC Global Businesses and Functions. Working closely with Operations, Operations IT delivers products and services in ways that are simpler, better and faster, making HSBC the bank of choice for customer . Through the Operations Transformation Program, we invest in in technology, innovation, processes and people to fulfill the vision of "Think 2030".
  • Playing an integral role in supporting ASP Business Services Operations Heads and Global Business and Global Functions IT parities to develop and implement business strategy
  • Participating actively in service portfolio planning, understanding priorities and articulating our service value proposition to address business needs
  • Analyzing solution trends against business needs, and formulating innovative IT business solutions across ASP markets in alignment with global strategy
  • Navigating effectively across the organization, joining up stakeholders and making recommendation to influence decision making to drive positive results
  • Acting as a trusted advisor to provide best in class business service consultancy
  • Meeting objectives of Technology, Operations and Global Business and Global Functions in an effective and balanced manner
  • Driving delivery of Operations Transformation Programme of respective Business Services


Qualifications
Requirements
  • Degree holder in Information Technology or related disciplines
  • Strong domain knowledge in Operations Business Services in banking industry as well as understanding of individual markets
  • Sound experience in IT project management. Strong track record in partnering to drive projects to conclusion with excellent execution
  • Excellent consultative skills and ability to form strong business relationships at all levels
  • Strong background in developing compelling value propositions
  • Customer centric focus with strong commercial sense.
  • Ability to influence senior executives across multiple business units and functions through situation awareness and conflict management skills
  • Experience leading a small team while having direct accountability for solutions
  • Excellent communication skills in English, Cantonese and Mandarin
  • Travel is required on need basis


You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.