Customer Services Officer - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong
  • Festanstellung, Vollzeit
  • HSBC
  • 18 Jan 19

Customer Services Officer - Retail Banking and Wealth Management

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Customer Services Officer .

Principal responsibilities

  • ​Handle irregular refund, carry out investigation and resolve irregular cases by effective liaison with merchants, vendors, cardholders, member banks and internal departments
  • Provide a professional enquiry service to customers by handling verbal and written enquiries and resolving complaints in an effective and efficient manner
  • Collect information from customers and merchants tactfully for identifying and investigating of fraudulent and suspicious transactions
  • Solicit feedback from customers to improve product feature changes and system enhancements
  • Review the daily operating procedures constantly to reduce redundancy, improve efficiency and effectiveness
  • Prepare statistics and management reports for ongoing service improvement
  • Monitor the on-site terminal performance and maintenance service provided by service providers
  • Support the monitoring of Payment By Phone Service internet site's performance and member bank's and key merchants' system and provide contingency and recovery support to merchants and acquirers on reconciliation of daily file transmission


Qualifications
Requirements
  • Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder or holder of associate degree, higher diploma or degree from a tertiary institution with significant working experience in banking or customer services
  • Have good telephone manner, customer focused mindset with effective communication skill
  • Sound problem solving, negotiation, planning and organizing skills
  • Ability to work independently and under pressure
  • Self-motivated, possesses good interpersonal skills and a good team player
  • Good command of Cantonese, English and Putonghua
  • Microsoft Word, Excel and PowerPoint, internet operating skills and computer security


You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.