Digital Community Manager - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Festanstellung, Vollzeit
  • HSBC
  • 18 Jul 18 2018-07-18

Digital Community Manager - Retail Banking and Wealth Management

Some careers prize diversity more than others.
If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Community Manager .

Principal responsibilities

  • ​Accountable for the direct relationship between digital community users and HSBC mobile app product teams
  • Market facing and customer facing
  • Define what needs to be tested, why and for whom in terms of app store optimisation
  • Liasion between Marketing and App product teams
  • Ability to break down users into segments for different testing purposes
  • Define functional and deployment requirements, in conjunction with Software
  • Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement.
  • Refine customer experience for new capabilities in partnership with Group Marketing, Proposition, Multichannel, and other key stakeholders.
  • Competive assessments, research new technologies and services, assess competitors or new entrants, review regulations for Digital Mobile requirements.
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
  • Build strong relationships, adopting a joined up approach to execute change at pace with minimum conflict.
  • Stakeholders include, but not limited to RBWM Customers, RBWM Management, CVM, Marketing or Brand, Digital Cross functional teams
  • Be an effective team player through communication, performance management, development plans and reward or recognition practices.
  • Cultivate an environment that supports diversity and reflects the HSBC brand.
  • Build a culture of continuous improvement in customer experience and functionality deployment
  • Drive collaboration within the Regional and Global Propositions, Digital and Wealth, CVM, Marketing & Digital teams.
  • Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix.
  • Works in a facilitative manner to build capability in progressing objectives, but does not lose sight of the profitability and productivity outcomes.
  • Actively engages external organisations to understand market trends and seek opportunities for improvement through own team and matrix.
  • Acts in a manner that transparently promotes the organisations values and delivers in an aligned manner.
  • Mindset to be acceptive of an environment that supports diversity and reflects the HSBC brand.
  • Regular review to identify key risks, issues and interdependencies. Determine and apply appropriate mitigation strategies.
  • Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.
  • Ensure regular and positive engagement with key support functions such as Risk, Compliance and HR to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.
  • Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the RBWM strategy through operational practice and planned activity.


Qualifications
Requirements
  • ​Energetic, positive attitude and team player.
  • Strong understanding of Digital Mobile business
  • Strong language skills, able to respond to communicate with users in professional manner and elicit constructive feedback.
  • Possess a blend of business and technical savvy, ability to drive strategy into action
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
  • Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation.
  • Customer focused, results based approach, able to deliver to deadlines
  • Demonstrates flexibly when addressing shifting or competing priorities.
  • Proven ability to influence large teams without direct leadership authority.
  • Bachelor's degree or equivalent preferable.
  • Strong Analytical and Presentation skills. Hands-on experience building digital communities.
  • Proven experience in optimizing downloads for app stores
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.