Digital Performance Specialist - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Festanstellung, Vollzeit
  • HSBC
  • 18 Jun 18 2018-06-18

Digital Performance Specialist - Retail Banking and Wealth Management

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Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Performance Specialist.

Principal responsibilities

  • Accountable for leading digital channel performance measurement, analysis and reporting across Public Website, Internet Banking, Mobile and Tablet including future channels and devices, to maximise market share and business growth
  • Defining new metrics and reporting, driving data quality, analysis and provides actionable insights to the business to support global, regional and local priorities and strategy
  • The Global Digital Metrics framework covers, but is not exclusive to the following areas: Global Digital Data Governance, Digital Data Architecture, Executive reporting, and Support in Problem solving
  • Leading the creation and management of performance analysis, and reports at global, regional and local level, identifying areas of improvement, opportunities, trends and making recommendations for stakeholder consideration
  • Lead definition and scoping of new performance analysis activity working with in country and global digital teams in identifying current state, undertaking gap analysis and requirements gathering and documentation
  • Support the Performance Analysts to provide reporting, analysis and performance dashboards in a timely and consistent manner to support the Global Digital team, Commercialisation and Platform Dynamics workstreams, along with regional and local stakeholders as required
  • Provide support, knowledge and metrics expertise to global and in country teams sharing best practice
  • Undertake in depth analysis including sales and servicing funnels to identify trends and opportunities
  • Gather data, undertake ad hoc analysis and creation of customized reporting to address specific global and country performance challenges
  • Contribute to the development of Performance Analysts through support and coaching in web analytics and reporting techniques in line with the department principles
  • Line management accountability for a team, in which case a proportion of their time will be people focused rather than task focused


Qualifications
Requirements
  • ​Excellent analytical skills with proven ability to understand complex data, identify key trends and opportunities, putting forward hypotheses to be tested and delivering recommendations
  • Strong Commercial focus, ability to balance risks vs. rewards and maximize the cost effectiveness and profitability for the business
  • Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications
  • Strong communication skills for navigating through business requirements, ability to involve others in discussions of alternatives, asking for their suggestions and steering them to a mutually acceptable position
  • Innovative and the ability to approach things differently or do different things to deliver goals
  • Awareness of the Multi Channel and Digital strategies and regional sales and servicing plans
  • Strong team player, highly collaborative recognizing specialized in a role in a larger programme of work and acknowledging other areas and individuals roles and responsibilities
  • Respectful of different cultures, working with colleagues from across all 5 regions
  • High levels of resilience and self motivation


You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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