Digital Performance Specialist - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Festanstellung, Vollzeit
  • HSBC
  • 18 Jun 18 2018-06-18

Digital Performance Specialist - Retail Banking and Wealth Management

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If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Performance Specialist.

Principal responsibilities

  • Accountable for leading digital channel performance measurement, analysis and reporting across Public Website, Internet Banking, Mobile and Tablet including future channels and devices, to maximise market share and business growth
  • Defining new metrics and reporting, driving data quality, analysis and provides actionable insights to the business to support global, regional and local priorities and strategy
  • The Global Digital Metrics framework covers, but is not exclusive to the following areas: Global Digital Data Governance, Digital Data Architecture, Executive reporting, and Support in Problem solving
  • Leading the creation and management of performance analysis, and reports at global, regional and local level, identifying areas of improvement, opportunities, trends and making recommendations for stakeholder consideration
  • Lead definition and scoping of new performance analysis activity working with in country and global digital teams in identifying current state, undertaking gap analysis and requirements gathering and documentation
  • Support the Performance Analysts to provide reporting, analysis and performance dashboards in a timely and consistent manner to support the Global Digital team, Commercialisation and Platform Dynamics workstreams, along with regional and local stakeholders as required
  • Provide support, knowledge and metrics expertise to global and in country teams sharing best practice
  • Undertake in depth analysis including sales and servicing funnels to identify trends and opportunities
  • Gather data, undertake ad hoc analysis and creation of customized reporting to address specific global and country performance challenges
  • Contribute to the development of Performance Analysts through support and coaching in web analytics and reporting techniques in line with the department principles
  • Line management accountability for a team, in which case a proportion of their time will be people focused rather than task focused

  • ​Excellent analytical skills with proven ability to understand complex data, identify key trends and opportunities, putting forward hypotheses to be tested and delivering recommendations
  • Strong Commercial focus, ability to balance risks vs. rewards and maximize the cost effectiveness and profitability for the business
  • Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications
  • Strong communication skills for navigating through business requirements, ability to involve others in discussions of alternatives, asking for their suggestions and steering them to a mutually acceptable position
  • Innovative and the ability to approach things differently or do different things to deliver goals
  • Awareness of the Multi Channel and Digital strategies and regional sales and servicing plans
  • Strong team player, highly collaborative recognizing specialized in a role in a larger programme of work and acknowledging other areas and individuals roles and responsibilities
  • Respectful of different cultures, working with colleagues from across all 5 regions
  • High levels of resilience and self motivation

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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