• Competitive
  • Hong Kong
  • Festanstellung, Vollzeit
  • HSBC
  • 2019-03-21

Digital Product Manager, Secure Access - Retail Banking and Wealth Management

  • Vollzeit
  • Hong Kong
  • 21 Mär 19

Digital Product Manager, Secure Access - Retail Banking and Wealth Management

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Product Manager, Secure Access .

Principal responsibilities

  • ​Accountable for the end-to-end customer experience of the Secure
  • Access products within the role holder's portfolio. Such products include, but not limited to, Physical Security Device hard token, Mobile Security Key soft token, log on to online banking and all banking apps, Digital Secure Platform and eCare or SFE eCare
  • Define and develop improvement opportunities across customer experience, commercial product sales and digitally native capabilities.
  • Define functional and deployment requirements, in conjunction with HSBC Digital Solutions Cross Functional teams and Digital as a Channel, as well as other stakeholders to facilitate improved customer engagement.
  • Refine customer experience for new capabilities in partnership with Group Marketing, Proposition, Multichannel, and other key stakeholders.
  • Competive assessments, research new technologies and services, assess competitors or new entrants, review regulations for Digital requirements.
  • Key party in Customer Squad and Digital Squad under Channel Optimization Ways of Working in driving better coordination of manned and digital channels
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
  • Build strong relationships, adopting a joined up approach to execute change at pace with minimum conflict.
  • Reports into Digital Product stream under AMH Digital, support other product teams to deliver great log on experience on products.
  • Be an effective team player through communication, performance management, development plans and reward or recognition practices.
  • Cultivate an environment that supports diversity and reflects the HSBC brand.
  • Build a culture of continuous improvement in customer experience and functionality deployment
  • Drive collaboration within the AMH and Global HSBC Digital Solutions Cross Functional teams
  • Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix.
  • Works in a facilitative manner to build capability in progressing objectives, but does not lose sight of the profitability and productivity outcomes.
  • Actively engages external organisations to understand market trends and seek opportunities for improvement through own team and matrix.
  • Acts in a manner that transparently promotes the organisations values and delivers in an aligned manner.
  • Cultivate an environment that supports diversity and reflects the HSBC brand.
  • Regular review to identify key risks, issues and interdependencies.
  • Determine and apply appropriate mitigation strategies.
  • Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.
  • Ensure regular and positive engagement with key support functions such as Risk, Compliance and Human Resources to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.
  • Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the Retail Banking and Wealth Management strategy through operational practice and planned activity


Qualifications

Requirements

  • ​Customer focused, results based approach, able to deliver to deadlines.
  • Asia experience, preferable Hong Kong.
  • Extensive experience with the range of product development and deployment activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
  • Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and or other consumer product development is a strong advantage.
  • Experience in a global or regional roles, working effectively to deliver targets across diverse cultures.
  • Comfort with technology including ability to translate business and customer need to product requirements, customer journey mapping, technical assessments, organisational buy-in, launch, and ongoing management.
  • Exposure to projects that touch a range of technical platforms such as digital, mainframe, server based
  • Strong communication skills for navigating through business or product requirements, differences of opinion on approach.
  • Experience in developing and executing customer facing and staff facing communications an advantage.
  • Strong competency with professional project planning, and other project management skills. Functional Design experience to map customer processes an advantage.
  • Demonstrates flexibly when addressing shifting or competing priorities.
  • Proven ability to build strong relationships across stakeholder groups.
  • Proven ability to influence large teams without direct leadership authority.
  • Proven ability to manage third party partners both in partnership development when required, and ongoing partner management.
  • Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes. Ability to effectively influence and communicate across various business lines and units.
  • Relevant degree preferable.
  • Strong Analytical and Presentation skills.
  • Energetic, positive attitude and team player.
  • Excellent organisational and planning skills.
  • A flexible approach to work and working hours.

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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