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Job Summary - Monitors and reviews POS issues of the Company and ensures the POS Team handles all matters ranging from after sales policy services, product rules and compliance issues are in line to support the company’s overall business strategic and operational goals. Monitor and ensure all controls in POS function are effective and up to date - Reviews and recommends the current workflow and system to ensure consistency of POS processes comply to the company’s operation rules & regulation to achieve quality business. Develops efficient system and operations support to POS function

Roles and Responsibilities:

Governance and Control

Conducts periodic audits to ensure the POS transactions are properly performed and adhere to all regulation’s requirements and company’s rules and guidelines
Support Risk Management & Compliance / Internal Audit in various activities including but not limited to annual / add-hoc auditing activities, annual regulatory reporting
Monitor and ensure the controls in POS function are effective and up to date. Formulate & implement plan to revise existing controls or add new controls if deficiency is noted. Support reporting activities on control monitoring

Project Support or non-routine task

Liaise with respective teams / departments to implement risk Management & Compliance related initiatives or projects in order to embed risk & compliance requirements in day-to-day business operations of POS
Organize and provide training to internal staff, business partners or agencies
Formulate & revise guidelines & procedures manuals
Arrange migration of operating procedures to outsourcing partners

POS Case Management & Monitoring

Review & approve cases suggested from subordinates or referred by Compliance
Conduct resources planning, allocate team workload and monitor the productivity, quality & efficiency of the team

Other responsibilities

Perform other responsibilities and duties periodically assigned by supervisor in order to meet business requirements

Minimum Job Requirements:

University /College graduate plus 6 - 8 years relevant experience with 2 years supervisory experience OR Form 5 graduate plus 8-10 years related experience
Experience in Risk & Compliance function of life insurance company
Proficient communications skills to effectively explain POS processes & procedures to staff and other touch points
Effective problem-solving skills
Strong leadership and team building skills
Customer oriented
You are required to obtain the relevant license(s) if your job involves regulated activities