Fraud Control Manager (Fraud Monitoring) Fraud Control Manager (Fraud Monitoring) …

Bank Of China (Hong Kong) Limited
in Hong Kong
Festanstellung, Vollzeit
Letzte Bewerbung, 18 Sep 20
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong
Festanstellung, Vollzeit
Letzte Bewerbung, 18 Sep 20
Competitive
Fraud Control Manager (Fraud Monitoring)
Responsibilities:
  • Lead the 24/7 eFraud Monitoring Team, ensure effective monitoring on ebanking transactions on various systems including credit card systems, and ensure responsible shift has sufficient manpower for 24x7 real time eFraud monitoring capability.
  • Take part in transaction monitoring and follow-up suspicious transactions alert from various monitoring systems/Credit Card systems in proper manner. Action includes but not limited to customer authentication, transaction blocking and account freezing.
  • Adjust system parameters for better fraud detection or transaction blocking.
  • Escalate suspicious fraud on cyber security and major system attack.
  • Update management regularly on case status/progress.
  • Conduct data analysis and prepare for case investigation.
  • Ensure on job skill transfer to team members and share knowledge of monitoring systems.
  • Ensure bank's policies and procedures are in compliance with regulatory requirements
  • Perform other tasks and instructions assigned by the Head of Anti-Fraud Management or senior management
Requirements:
  • Degree holder or above; completion of fraud management or investigation programme will be an advantage
  • Experience in banking industries is preferable
  • Be able to handle multi-tasks independently
  • Possess strong resource planning and scheduling skills
  • Excellent interpersonal and communications skills
  • Good command of both spoken and written Chinese and English, including Putonghua
  • Shift duty on needed basis


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