Functional Sr. Support Analyst - Equity Derivatives (Investment Bank/ Capital Mkt App. Support)

  • Negotiable
  • Hong Kong Hong Kong Hong Kong HK
  • Befristete Anstellung, Vollzeit
  • Captiare Limited
  • 19 Jun 18 2018-06-19

Our client is a leading international bank that focusing on investment banking and securities brokerage services. To support its rapid business expansion in Asia, they are seeking for professionals as their Sr. Support Analyst.


Part of the role requires working closely with other application support & development, technical production and infrastructure teams to:

  • Act as a single point of contact for APS EQD department when facing users and global IT teams
  • Maintain effective communication to the users (Trading, Middle Office and Operation teams) and other parties throughout, and where necessary, propose relevant enhancement or bug fixes
  • Manage and track production problems. Ensure efficient communication with global IT teams
  • Ensure follow-up on internal and external users’ daily requests
  • Manage production incidents, troubleshooting technical issues and identifying solutions or workarounds to restore normal services to the Business promptly
  • plan, test and perform configuration changes, deployment or upgrade of mission-critical trading applications and systems plan and coordinate UATs with users for application release
  • pro-actively monitor, manage and improve availability and performance of the production systems
  • pro-actively manage the capacity of the production applications to accommodate trading volume growth
  • provide feedback and propose solutions to Management on performance, capacity and design issues
  • compile comprehensive system and process documentation

Other part of the role requires working closely with the business sponsors and users and application development teams to:

  • Be responsible for organizing steering committee meetings / workshops and engaging different stakeholders on APS trade processing related topics
  • Ensure follow-up on business and technical project impacting APS trade processing department
  • implement bug fixes and enhancements within the Operations IT platforms
  • itemise, clarify and consolidate business requirements
  • produce clear functional specifications for each project
  • to assess feasibility and define testing, ensuring that business requirements are understood and development plans are in line with the business expectations
  • organise and execute UAT
  • monitor progress and submit regular report on the implementation of the project
  • identify and escalate major issues to management in a timely manner
  • comply with regulatory requirements and internal guidelines
  • work effectively with representatives of all departments, from Front Office to Operations and IT, in different locations through good interpersonal and communication skills
  • maintain a comprehensive understanding of the Front to Back trade workflow and operational processes and their systems and interfaces



  • Tertiary qualification, preferably in computer science or engineering
  • Minimum of 8 years of experience in application support or functional business analysis within Global/ Capital Markets IT
  • Solid knowledge of front-to-back flow of equity derivative products, PnL calculation
  • Exposure to risk calculations is beneficial
  • Knowledge of equity regulatory requirements
  • Exposure to batch processing systems
  • Solid skills in Power Point, Excel spreadsheet
  • Basic programming skills, e.g. VB, SQL and Java would be advantageous