Head of Customer Service/ Manager - Leading Blockchain Platform Head of Customer Service/ Manager - Leading  …

Hudson Hong Kong
in Hong Kong
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Negotiable
Hudson Hong Kong
in Hong Kong
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Negotiable
Our client is a global leading blockchain platform. To cope with their expansion plan in APAC region, they are now looking for a Head of Customer Services for their Hong Kong office.

Our client is a global leading blockchain platform. To cope with their expansion in APAC region, they are now looking for a Head of Customer Services to join their Hong Kong office.

THE ROLE

  • Set up a new customer service centre located in mainland China
  • Manage the team effectively and efficiently and achieve all KPIs
  • Establish cost-effective measures for the team
  • Continuously monitor customers' needs and drive the team to observe market trends and which parts of current services need to be improved
  • Drive new changes for current procedures and process to optimise efficiency
  • Provide guidance and training for the team
  • Continuously review and update the procedure manual
  • Establish and deliver cost effective measures for the team
  • Other Ad-hoc duties assigned by the management

REQUIREMENTS

  • Excellent communications skills in both spoken and written English and Chinese (including Mandarin)
  • At least 6 years of relevant experience gained from working in sizeable financial services firms
  • With experience in both customer services team management and project management
  • With experience in setting up new team and preparing procedure manuals

To apply please click on the "Apply" button or contact Woody Chiu at woody.chiu@hudson.com or on 29196115 quoting the job title for a confidential discussion. Your interest will be treated in strict confidence.

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