• Competitive
  • Hong Kong
  • Festanstellung, Vollzeit
  • HSBC
  • 2019-03-19

Head of Middleware Delivery - HSBC Operations, Services and Technology

  • Vollzeit
  • Hong Kong
  • 19 Mär 19

Head of Middleware Delivery - HSBC Operations, Services and Technology

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Head of Middleware Delivery.

Principal responsibilities​
  • Accountable and responsible for infrastructure provisioning, configuration and support of 35 Middleware products and Shared Services, among which are Liberty, MuleSoft, MQ, Node.js, Tomcat and Hazelcast on all platforms supported in the estate
  • Accountable for operations and delivery Middleware Shared Infrastructure used across all Global Lines of Business. This includes MQ Internet PassThru MQ IPT, MQ Server Farms, Consolidated Environments, Message Broker
  • Service Owner of all Middleware Shared services
  • Responsible for end to end provisioning and support of Middleware services for projects in HSBC Bank China and INM Bank India
  • Responsible for end to end provisioning and support of Middleware services for the entire ITID SSP portfolio
  • Responsible for the implementation and support of SSL Certificate Renewals across all GBGFs
  • Work closely with the infrastructure technology owners, architects and domain teams to address requirements, implement roadmaps, provision infrastructure and manage support. Work with vendors to incorporate latest trends and technologies
  • Ensure all Middleware Products are built with latest global standards and with latest critical security vulnerability patches
  • Continously meet and exceed delivery KPIs, which focus on time to market and quality. Evolve provisioning processes to improve and meet changing requirements
  • Support implementation of latest Middleware critical patches across the global estate
  • Support automation of all processes
  • Management of the global Middleware Delivery team made up of 35 staff across four geographical locations India, China, Hong Kong and the UK
  • Ensure that the team is setup to succeed by ensuring that resources with the correct skills are available in the correct locations
  • Primarily face off to the ITID Enterprise Services Domain Heads, and Heads of DevOps across all lines of business to represent the service

  • Experienced technology program and product manager with proven experience in delivering complex projects
  • Knowledge and experience in working with Platforms and Technologies
  • Functional knowledge of large scale IT processes and strong experience in dealing with a complex matrix environment
  • Very strong inter personal and communication skills. Able to operate with senior levels of the Group
  • Proven experience in delivering business transformation through technology solutions
  • Proven project management skills in global, cross business, complex initiatives
  • Demonstrable ability to work in a collegiate fashion across the matrix
  • Ability to demonstrate constructive pragmatism and delivery focus
  • Experience managing IT teams globally and across IT disciplines
  • IT service delivery and support

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.