Manager Operations, Cards and Loans - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Festanstellung, Vollzeit
  • HSBC
  • 18 Jun 18 2018-06-18

Manager Operations, Cards and Loans - HSBC Operations, Services and Technology

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Manager Operations, Cards and Loans.

Principal responsibilities

  • Lead and manage cards and loans operations, monitor the performance of all processes and ensure meeting business requirement and Performance Level Agreement.
  • Define operational targets and objectives, formulate and execute business plan.
  • Work closely with Lines of Business and stakeholders to support implementation of changes on services, products or system to comply with new regulatory requirements.
  • Engage and manage relationship with Vendor. Ensure all appropriate contractual arrangements, required security and controls are in place.
  • Maintain HSBC internal control standards. Implement applicable Global Standards, and awareness of the operational risk associated with the job.
  • Ensure compliance of internal guidelines, group policies and external regulators.
  • Protect the bank interests by minimize and avoid operational loss, and ensure compliance of internal and external guidelines and any other relevant guidelines published by Hong Kong Monetary Authority.
  • Oversee the performance of Global Service Centres and ensure offshore teams are operating in accordance with the standards and procedures.
  • Coordinate and contribute to improve performance, productivity and cost efficiency within the group.
  • Ensure excellent customer service is delivered while meeting internal and external requirement.


Qualifications
Requirements
  • Compatible education background
  • Experienced in cards and loans operations, Projects and Vendor management related working experience is preferable
  • Self motivated, good analytical, communication and interpersonal skills
  • Demonstrated planning and prioritization skills
  • Excellent decision making and problem solving capacities
  • Proven judgmental skills in identifying and resolving problems
  • Proven ability to influence others and drive quality performance
  • Competent with Microsoft Word, Excel and PowerPoint
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.