Online Banking Manager - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Festanstellung, Vollzeit
  • HSBC
  • 16 Jul 18 2018-07-16

Online Banking Manager - Retail Banking and Wealth Management

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as an Online Banking Manager

Principal responsibilities

  • Manage the roadmap and prioritize the backlog for feature deployment.
  • Set and monitor targets for channel performance such as page performance, speed.
  • Work with the commercialization and messaging teams to ensure optimal inventory availability, placement.
  • Own funnel performance and optimization strategy for non financial products, move money, bill payments.
  • Ensure platform compliance with local regulation and internal standards while championing first class customer experience and ease of use.
  • Have oversight and conduct regular reporting for all customer journeys on PIB
  • Work to simplify channel management by reducing operational complexity but maintaining integrity
  • Owns the customer experience surveys and feedback mechanisms to reveal VoC insight and drive channel development and experience optimization
  • The role carries responsibility for assessing the current consumption of platforms and products and championing within the local management team where it sees opportunity for usage and growth.
  • Lead the discussions of any requirements Hong Kong has above and beyond the planned global journey. The role holder is expected to create a strong and compelling story of any new products and features needed and champion these with clear business cases and passion.


Qualifications
Requirements
  • Customer focused, results based approach, able to deliver to deadlines.
  • Asia experience, preferable Hong Kong market.
  • Extensive experience with the range of product development and deployment activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
  • Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and other consumer product development is a strong advantage.
  • Strong product management experience in digital companies.
  • Experience in a global or regional roles, working effectively to deliver targets across diverse cultures.
  • Comfort with technology including ability to translate business and customer need to business or product requirements, customer journey mapping, technical assessments, organisational buy in, launch, and ongoing management.
  • Exposure to projects that touch a range of technical platforms, digital, mainframe, and server based.
  • Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues
  • Strong communication skills for navigating through business requirements, differences of opinion on approach.
  • Experience in developing and executing customer facing and staff facing communications an advantage.
  • Strong competency with professional project planning, and other project management skills. Functional Design experience to map customer processes an advantage.
  • Demonstrates flexibly when addressing shifting or competing priorities.
  • Proven ability to build strong relationships across stakeholder groups.
  • Proven ability to influence large teams with direct leadership authority.
  • Proven ability to manage third party partners both in partnership development when required, and ongoing partner management.
  • Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision making processes.
  • Ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation.
  • Bachelor's degree or equivalent preferable.
  • Strong Analytical and Presentation skills.
  • Energetic, positive attitude and team player.
  • Excellent organisational and planning skills.
  • A flexible approach to work and working hours.


You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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