Regional Process Improvement Manager

  • Negotiable
  • Hong Kong
  • Festanstellung, Vollzeit
  • ConnectedGroup Limited
  • 22 Feb 19

* Reputable European Corporate Bank * Under COO Office * Competitive Remuneration

Our client, a reputable European Corporate Bank, is a looking for a regional Process Improvement Manager for their Asia COO office. The role is responsible for the management and improvement of operational processes within the Asia Region and acts as a critical change agent for the Bank.


  • Provides business process management and improvement expertise to Region Asia, ensuring the necessary skills, structures, and mandates are in place to facilitate continuing process improvements
  • Liaises with process owners, Senior & Executive Leadership of the region, and project managers to ensure appropriate awareness & structures are in place to identify process improvement opportunities from a "bottom up" and "top down" approach
  • Develops and leads appropriate regional process improvement governance structures ensuring sufficient buy in from key functional areas & relevant stake holders
  • Ensures adequate business process information is available on attributes such as process quality and Key performance Indicators, that metrics are used to drive process change, training, and staff performance evaluations
  • Establishes a standard training framework for Asia to ensure training quality and standardize training approach across the Asia region
  • Establishes and implements consistent process documentation standards in a manner which facilitates ongoing process analysis and improvement - Lesson learned.
  • Encourages an excellent CI Ambassador team dynamic ensuring that successes are recognized and opportunities for cross functional cooperation identified and promoted


  • University graduated in Finance, Business Administration or relevant disciplines.
  • Minimum 8 years experience in change management/ business transformation gained from international bank environment.
  • Recognized Lean qualification i.e., Black Belt certified or equivalent - Business Value Mapping, etc.
  • Knowledge of and experience in using formal approaches to process improvement including appreciation of methodologies, (six sigma, lean, etc.)
  • Track record in obtaining executive support to implement process improvement programs
  • Able to work under pressure and work well under times constraints.
  • Excellent communication and interpersonal skills; able to work with different level of staffs within the organization.
  • Fluency in written and spoken English and Chinese.