Senior Analyst – APAC Partner & Resource Management Senior Analyst – APAC Partner & Resource  …

in Hong Kong, Hong Kong, Hong Kong
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
in Hong Kong, Hong Kong, Hong Kong
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Senior Analyst – APAC Partner & Resource Management
Company & department description

SWIFT is a member-owned cooperative through which the financial world conducts its business operations with speed, certainty and confidence. More than 11,000 financial institutions and corporations in over 200 countries trust us every day to exchange millions of standardized financial messages. SWIFT is headquartered in Belgium with around 35 offices worldwide.

SWIFT Professional Services division of around 100 people delivers over 30 different types of services and support offerings to our end customers in Asia Pacific. The portfolio has grown significantly in the past years, and we are now looking for an experienced contributor with excellent data management and communication skills to leverage and interpret data to improve quality and efficiency of the division.


With an analytical mind, an inclination for problem-solving and attention to detail, the Senior Analyst will focus on the following areas:

APAC Services Data Strategy
  • Consult and work alongside teams within the division and the APAC Professional Services management to gain deeper understanding of the Professional Services' operations and processes
  • Monitor effectiveness of current business processes and design, develop and deploy solutions to optimise business process efficiency, cost and quality in the form of dynamic & interactive dashboards, operational scorecards, ad hoc and canned reports using data tools and solutions
  • Interact with groups within SWIFT to share analysis, outcomes and best practices and coordinate process improvements
  • Identify and create an inventory of relevant data sources and repositories, internally within SWIFT as well as external data resources. Where applicable, collect and organize data and information from a variety of sources to enrich existing data sources
  • Maintain integrity and improve accuracy and richness of data sources where relevant
  • Recommend and create suitable mechanism for customer interaction data to be fed back into data source for analysis and action

APAC Services Partner Management
  • Assist senior management in the evolution of the services sub-contractor partner strategy and roadmap execution
  • Play a central and pivotal role as the provider of outsourced services with a demonstration of added value, including regular review and adjustment of the ecosystem of services sub-contractors to ensure alignment to management objectives



University degree in Business, Economics, Statistics, Mathematics or another quantitative field, or equivalent relevant experience

Professional knowledge and expertise
  • Ability to establish and maintain strong working relationships across the Professional Services organisation and work at the highest executive levels of partners
  • Excellent interpersonal and communication skills (including listening skills) to deal with a wide range of internal & external stakeholders
  • Analytical and strong reporting skills with an inclination for problem-solving and attention to detail
  • Proactive, self-motivated, delivery and results focused and having a keen interest for continuous improvement
  • Good applied statistics skills, such as distributions, statistical testing, regression, etc
  • Working knowledge of Microsoft Excel, PowerPoint, Visio
  • Familiar with standard concepts, best practices, and procedures in designing data visualizations
  • Ability to turn complex data findings into concise, digestible content
  • Fluent in English and Mandarin, any other Asian language is a plus
  • Willingness to do moderate amount of travel (up to 20%)

The following skills are an asset
  • Report and Dashboards using in Tableau, QlikView, Cognos, Business Objects
  • Knowledge in SWIFT products, services and solutions