• Competitive
  • Hong Kong
  • Festanstellung, Vollzeit
  • HSBC
  • 2019-03-21

Senior Digital Product Manager - Retail Banking and Wealth Management

  • Vollzeit
  • Hong Kong
  • 21 Mär 19

Senior Digital Product Manager - Retail Banking and Wealth Management

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Digital Product Manager.

Principal responsibilities

  • ​This individual in this role will be responsible for the digital product management of select Wealth and Insurance products in order to deliver distinctive value to HSBC customers as well as to meet internal Key Performance Indicators.
  • He or she will be responsible for the overall set of customer facing digital journeys for wealth or insurance products. These features are wide ranging and could include sales, servicing and or marketing customer journeys.
  • The individual will need to ensure these features are best in class, simple, easy to use and differentiating our bank from competitors. It will be imperative to account for the multi-channel customer experience and work in collaboration with other impacted areas example, relationship managers in branches and or call center.
  • Examples of key responsibilities for this role include
  • Leveraging market trends and consumer insights to increase customer engagement across digital channels to generate additional revenue and lower the cost to serve
  • Engaging Information Technology or Software Delivery teams to construct quality customer experience at improved cost and time to market
  • Working closely with Digital Customer Experience and Service Delivery teams to improve the delivery effectiveness
  • Liaising with Marketing to promote usage and increase activation of customers' products through digital channels
  • Applying data, metrics and test results from customer reactions to tailor content, digital marketing and customer interactions to improve return of investment and customer returns for the proposition.
  • Obtaining the executive approval of projects to deliver proposition functionality.
  • The role will have influence over multi-million dollar digital budgets and be expected to produce returns substantially in excess of group targets.


Qualifications

Requirements

  • In depth experience of managing digital content at other large scale organisations, either within financial services industry or other industry, preferably with a large digital component. Candidate with non-Financial Services background will need to explain how their experience can benefit banking industry
  • Candidates will be expected to have a track record of successfully delivering tangible improvement to customer experience through digital communication
  • China market experience, preferable if includes other Asian or global markets
  • Deep understanding of agile delivery principles and quality software engineering processes and practices
  • Hands-on experience leading product development teams such as UX designers, software engineers and quality assurance engineers on projects that touch a range of technical platforms such as digital, mainframe, server based etc.
  • Extensive experience with the range of product development and deployment activities including identifying opportunities, product discovery, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
  • Strong understanding of Digital business, while experience with travel, lifestyle, and or other consumer product development is a strong advantage.
  • Proven ability to manage third party partners both in partnership development and as an ongoing partner management Blend of business and technical savviness ability to drive strategy into action
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
  • Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
  • Demonstrates flexibly when addressing shifting or competing priorities
  • Proven ability to influence large teams without direct leadership authority
  • Bachelor's degree or equivalent preferable
  • Strong analytical and presentation skills
  • Energetic, positive attitude and team player

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.