Senior Manager, Customer Services and Claims

  • Market Rate
  • Hong Kong
  • Festanstellung, Vollzeit
  • PeopleSearch
  • 17 Okt 17 2017-10-17

Our client (one of top-tier insurance companies), is currently now looking for high caliber candidate to join as Senior Manager in Customer Services Department.

Job Duties:

  • Dealing with the distribution partners, industrial and government authority on customer-related issues
  • Monitoring the service level standards and calling quality to ensure the team is aligned to the objectives and targets
  • Consolidating and analysing monthly statistical reports for management information
  • Implementing, executing and reviewing operational procedures including complaint resolution processes
  • Mentoring and developing the customer service centre team to build professional interpersonal skill
  • Participating in department projects and handling ad hoc tasks assigned


Qualifications & Requirements:

  • University Graduate with FLMI qualification
  • Over 8 years’ experience in insurance industry, of which 3 years’ experience in customer services at supervisory level
  • Solid experience in complaint handling is a must
  • Possess related professional qualification (e.g. IIQE qualification papers)
  • Customer-focused, energetic, resourceful with excellent management and organization skills
  • Ability to work on multiple projects simultaneously and with people at all level
  • Self-driven person with strong communication, presentation and problem solving techniques
  • High emotional maturity, self-motivated and able to work under pressure
  • Excellent command of both written and spoken English and Chinese (Cantonese and Mandarin)
  • Proficient in MS office such as Excel, Word and PowerPoint
  • Immediate Available is preferred



Interested Applicants please send your full resume (in Word format) together with present and expected salary to


Tel: (852) 2521-5118 ext.806 or 6377-1289



**Only shortlisted candidates will be contacted for a more detailed discussion**