Senior Vice President, Chief Operating Officer, Wealth Management

  • Competitive
  • Hong Kong
  • Festanstellung, Vollzeit
  • DBS Bank (Hong Kong) Limited
  • 17 Nov 17 2017-11-17

Senior Vice President, Chief Operating Officer, Wealth Management

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named "Asia's Best Bank" by The Banker, a member of the Financial Times group, and "Best Bank in Asia-Pacific" by Global Finance. The bank has also been named "Safest Bank in Asia" by Global Finance for eight consecutive years from 2009 to 2016.


  • Manage and develop the Wealth Management COO Office while developing operational activities and supporting the Bank's strategic objectives
  • Responsible for Business Operations, including formulating and implementing the business operations strategy and policies, developing new operational procedures and systems, and enhancing existing processes to achieve optimal efficiency.
  • Ensure good coordination with regional office and local implementation of Regional Wealth strategies / initiatives.
  • Recruit and retain talents to strengthen the leadership bench strength and succession planning.
  • Ensure that business unit(s) comply with internal policies, ethical standards and regulatory requirements.
  • To develop an effective program through on-going process improvement to increase productivity and service level to both internal and external clients.
  • Develop and implement a robust risk framework consistent with the Group's framework and regulatory requirements.
  • Establish and review policies, procedures and risk controls for continued fit of overall risk profile with business goals and strategies.
  • Implement and facilitate risk metrics and reports, including losses and incidents, key risk exposure, control self-assessment and early warning signals.
  • Anticipate changes likely to impact any aspect of back-office operations and ensure consistent standards, processes and controls.
  • Liaise with senior management in front and back office to ensure business needs are met in a timely and accurate fashion.
  • In consultation with Group Compliance, provide direction and management of the governance and control function.
  • To work closely and proactively with business partners such as Front Office, T&M, Credit etc. to ensure total client solutions and top quality delivery of clients services.
  • To handle and lead all processes related to customer complaints.
  • Re-engineer processes for a higher level operating efficiency and improve overall client's satisfaction level.
  • To assist Head of CBG & WM in overall expense management control and to improve income/expense ratio.
  • To monitor adequacy of training programs to front-line and other support units on new and revised policies & procedural changes to achieve an effective and seamless roll-out.


  • Excellent interpersonal & communication skills
  • Strong leadership and management capabilities
  • Is a visible leader who inspires team to develop and excel
  • Ability to think strategically, analytically and across many dimensions
  • Anticipates potential business / technical problems and actively performs conflict resolution and negotiation to implement innovative and effective solutions
  • Good banking, financial, compliance, control & regulatory knowledge
  • Good understanding of after sales service delivery, service feedback channeling, and problem resolution
  • Working knowledge of risk management, including market, credit, operational, legal, regulatory, and compliance aspects and internal controls.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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