Service Delivery Engineer

  • Competitive
  • Hong Kong
  • Festanstellung, Vollzeit
  • TEKsystems Hong Kong
  • 14 Jan 19

Do you thrive about new technology? Do you want to learn more about the gateway for a great fortune? Join us – the largest Blockchain Solution Provider in Hong Kong. Growing business and exciting initiative.

Responsibilities

  • Ensure the operation and availability of 24x7 financial trading platforms
  • Manage incidents, issues, and changes
  • Hands-on responsibility across many technology streams
  • Key role supporting a rapidly growing business
  • Enforce quality and consistency in the platform
  • Ensure a high customer experience
  • Work across many teams, including infrastructure, application development, security, account management, sales

Requirements

  • Minimum 3 years’ experience supporting a 24x7 Commercial Enterprise product
  • Solid grasp of technical operations and their translation to business processes
  • Strong experience with managing incidents and customer requests, and ITIL service management know-how
  • Provide instant operations support to Front-line traders and back-office operations
  • Experience with data analysis and performance trending (ELK, InfluxDB, Grafana)
  • Experience in load testing and performance profiling systems
  • Experience in providing user training during client onboarding exercises
  • Scripting or coding experience using bash, java, nodejs, python, groovy to automate operations
  • Use of workflow tools to implement reliable and repeatable processes
  • Fierce belief in the principle of 'if it's not monitored it's not in production'
  • Knowledge of information security is a big plus
  • A proactive, self-guided learner who enjoys keeping up with the latest advancements in distributed systems technology
  • Ability to work, learn, and thrive in a fast-paced environment and to work independently
  • Well-organized with good communication skills

Application

To apply, please submit your resume in Word format and email to polly.yeung@ teksystems.com or contact Polly Yeung on +852 3473 3064 for more information.