Specialist, Operations, Account Services, Consumer Banking Specialist, Operations, Account Services, Consumer  …

DBS Bank (Hong Kong) Limited
in Hong Kong
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
DBS Bank (Hong Kong) Limited
in Hong Kong
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
See job description for details
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities:
  • Lead a team of 2 - 10 members in Individual Account / E-Channel Service to provide quality and efficient operation support on account opening, customer information and account record maintenance and assist the team to the adherence to the regulatory requirements, especially for customer acceptance requirements; bank policies; operational procedures; performance standard and service turnaround time as well as assist the team to align the operations towards the bank's strategic goal
  • Provide suggestions to the supervisor on ways to improve the efficiency and quality of services
  • Streamline the workflow and update the operation manual
  • Prepare the BCP Plan and conduct drill test to ensure operations will not be interrupted due to disaster
  • Assist team leader on periodic risk based self-assessment and ensure exception/ non-compliance issues are truly reflected in respective management reports and assist to rectify any outstanding issue properly and timely
Requirements:
  • University Degree Holder with minimum 3 years relevant experience in consumer banking operations
  • Knowledge of consumer banking practices & procedures
  • Specialized academic qualifications or experience in general banking operations is an advantage
  • Proficient in MS Office
  • Proficiency in spoken / writing skills in both English and Chinese
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
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