Systems Support Analyst
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
Market Job Description About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website . Department Overview
The Enterprise Technology Infrastructure (ETI) team is responsible for enterprise-wide infrastructure services across the global footprint, including networking, production services, storage, data centers, mainframe, midrange and Cloud-based systems, distributed systems, and international infrastructure. About the Role
Primary Skill: Windows OS and Intel Hardware Support
Secondary Skill: Remote Support Experience on DELL/HP/Virtual Servers
Domain Knowledge: Windows Server Support
Minimum Experience (in years): 4
Required to work in shifts : Yes -24x7
Production Support Service : Yes Responsibilities
As part of ETI-ECS- Distributed System Compute Services team engineer will be responsible for OS/HW Configuration ,
Patching and Change Management Support for Server Infrastructure with exposure on hardware,Windows that are hosted in remote datacentre.Most of the systems run on Intel Standalone, Blade and VMWARE servers.
Should have advance level of remote Infrastructure Support Experience with Good Communication Skills.
Should be ready to work in 24x7 shifts on rotation basis. Essential Qualifications
Mandatory Experience in Supporting Windows OS 2008/2012 and 2016 wintel servers and Windows Clusters.
Mandatory Support Experience handling environment of large-scale Windows Servers environment with Intel Based Hardware Support Experience.
Mandatory Support Experience in Remote Datacenter based server's support of US/UK Clients.
Mandatory to have experience in scripting using Batch, VB Script and Powershell. Desired Qualifications
Knowledge/experience in Puppet/Ansible and Scripting (PowerShell/Ruby)
Familiar with Server Management tools like HPSA/SCCM/Bigfix/OVO/Netbackup/Alerting tools.
Good Knowledge on VERITAS Volume Management, SAN Multipathing
Basic Knowledge on Web, Application & Database Servers Support.
Familiar with ITIL Processes and tools like Remedy,CMDB, Monitoring.
Strong communications skills, both in writing and speaking.
Market Skills and Certifications
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.