Systems Analyst ; Post Live Support- SaaS Operations (Charles River); AVP
- Standort: Dublin, Leinster, Irland
- Gehalt: Competitive
- Art des Jobangebots: Vollzeit
Systems Analyst ; Post Live Support- SaaS Operations (Charles River); AVPCharles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking and pension markets. Charles River were acquired by State Street in October 2018.
Background: A client facing, business and technical role responsible for all aspects of managing and upgrading production Charles River systems for multiple clients as part of the Charles River Software as a Service (SaaS) offerings which includes Application management for hosted and non-hosted clients.
Responsibilities: This role involves working closely with multiple clients, providing expert support for Clients including;
- Client assistance in optimal use of the system
- User administration/privileges
- Parameter configuration changes.
- System availability.
- Application and database performance tuning.
- Daily operational processing, monitoring and support.
- Charles River IMS and database software patches
- Managing the upgrade process for Charles River version upgrades.
- Assistance with problem support and resolution.
- Business continuity/Disaster recovery assistance.
- Working with colleagues to smoothly transition new Clients to production operation.
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River clients.
- Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
- Participation in the investigation, implementation and operation of 3rd party tools to enhance and streamline the delivery of the services.
- Periodic out of hours and weekend support.
Skills, Experience & Qualifications Required:
- Experience with Financial Services Investment Management, Trading for related systems ideal eg Charles River.
- Financial Services experience essential.
- Business knowledge ie Investment Management, Trading lifecycle, Asset classes etc.
- Proven ability to partner with internal departments to deliver superior customer service to Clients.
- Experience in MS SQL Server or Oracle; configuration, operations and basic administration functions.
- Any experience with the following is preferred; servers, operating systems, networks, scripting, XML programming languages, job scheduling software, DevOps tools, system monitoring software and business continuity.
- Excellent customer service skills, technical troubleshooting skills and communication skills.
- University degree in a technical or analytical discipline eg Maths, Computer Science, Engineering or Statistics