IT Specialist - Phone Banking

  • Competitive
  • Cyberjaya, Selangor, Malaysien Cyberjaya Selangor MY
  • Festanstellung, Vollzeit
  • OCBC Bank (Malaysia) Berhad
  • 20 Jun 18 2018-06-20

IT Specialist - Phone Banking

  • To provide application support and manage enhancement for phone banking application used in contact centres.
  • To perform problem investigation - problem identification, root cause analysis, solution definition and implementation.
  • To perform system enhancements.
  • To work closely with users to understand their needs & issues.
  • To manage system risks and conjure improvements to mitigate and manage risks
  • Liaise with vendor on the Scope of Work, enhancements progress and fix implementations


Qualifications
  • Diploma or Degree in Computer Science/ IT or related fields
  • Preferably 2 years of working experience in the same capacity.
  • Pleasant personality with good communication and interpersonal skills.
  • SQL knowledge is a must.
  • Experience in using MS SQL, Windows Server and Linux.
  • Experiences in Contact Centre Support including any of these - IVR, CTI, Multimedia agent client, Avaya AEP, EPMS, SMS, AACC, CMM, Verint WFO and DPA will be added advantages
  • Knowledge in Banking IT environment will be a plus.
  • Willing to work at Cyberjaya is preferable.
  • 24 x 7 offsite standby support on rotational basis.