Content Moderation (Language: Vietnamese) Content Moderation (Language: Vietnamese) …

Cognizant
in Kuala Lumpur, Federal Territory, Malaysien
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Cognizant
in Kuala Lumpur, Federal Territory, Malaysien
Festanstellung, Vollzeit
Seien Sie der erste Bewerber
Competitive
Content Moderation (Language: Vietnamese)
Job Description:
  • Responsible for review of content and ad policies and addresses issues assigned to them.
  • Required to tend to more complex content review and analysis requirements and function as content specialists who are adept at responding to critical client requests or queries.
  • Accountable for closing escalated customer inquiries regarding ad and content review
  • Accountable for the success and quality of the process
  • Ensures that the process is followed correctly in Service Operations
  • Help improve the defined processes as we create more automation and gather information
  • Ability to learn to work with customer internal tools
  • Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
  • Flexible to work in assigned shift timings as per process requirements

Requirement:
  • Graduate in any fields
  • Excellent written and verbal communication skills in English and Vietnamese language
  • Creative problem-solving and analysis skills.
  • Attention to detail with the ability to complete a large volume of work quickly.
  • Basic knowledge of computers, good knowledge of websites/ social media platforms, ability to know how to navigate to obtain the desired information
  • Team player with exceptional interpersonal and solution-oriented attitude.
  • Fluency in the language or a native speaker of the language in/for which service is being offered
  • Ability to navigate through content with higher degree of subjectivity
  • Ability to help incubate policies/guidelines by reviewing more complex content type
  • Should be comfortable working with explicit & extremely sensitive content

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